IT Support Specialist

Position Overview: The IT Support Specialist will provide technical assistance and help desk support in person or remotely. Responsibilities vary by experience, from daily support to network and server administration. Candidates should be patient, service-oriented, and able to communicate technical solutions clearly.

Core Responsibilities

Expected responsibilities for all candidates.

• Manage Help Desk tickets and document issues, repairs, and resolutions
• Provide support through a rotating after-hours and weekend on-call schedule
• Troubleshoot hardware, software, printers, and peripherals in person and remotely
• Install, configure, and upgrade operating systems, applications, and peripherals
• Onboard and offboard employees, including account setup, deactivation, and access management
• Support Microsoft 365 applications, including Outlook, Teams, and other business applications
• Troubleshoot basic wired and wireless network connectivity issues
• Maintain hardware and software inventories, equipment assignments, and asset tracking
• Identify and recommend improvements to IT support processes and procedures

Advanced Responsibilities

Additional responsibilities based on the candidate's experience and technical capabilities.

• Develop, configure, and troubleshoot local networks
• Administer and maintain Windows Server environments, Active Directory, Group Policy, and other services
• Administer Microsoft 365, Sharepoint, and Exchange user management, permissions, and security configurations
• Configure, maintain, and troubleshoot firewalls, VPN connections, and other network security components
• Monitor network performance and security of company networks and computer systems
• Monitor and maintain servers, virtualization environments, backup systems, and other critical IT infrastructure
• Assist with cybersecurity, including endpoint protection, security monitoring, and vulnerability remediation