IT Support Specialist (US Hours)
Description
We are looking for an IT Support Specialist who can work US hours. Our Software & Technology teams build scalable, reliable, and cutting-edge software to propel Spreetail to being a top e-commerce company. We are seeking motivated individuals who are passionate about learning new technologies and building software to build a monster e-commerce company. If you are looking for an environment that provides creative freedom, work-life balance, and meaningful relationships, keep scrolling down.
How you will achieve success:
- Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation, ensuring accuracy, consistency, and clear communication that supports efficient issue resolution.
- Demonstrate an approachable and empathetic demeanor when engaging with end users, creating a supportive environment that reduces frustration and builds trust.
- Practice active listening to fully understand user concerns, while keeping the broader technical and business context in mind to guide effective problem‑solving.
- Maintain a positive, solution‑focused mindset during daily interactions and challenging support scenarios, contributing to a professional and productive service experience.
- Collaborate effectively as both a team player and an independent contributor, adapting to shifting priorities and stepping in to support teammates when needed.
What experiences will help you in this role:
- 1-3 years of hands-on experience in Help Desk or technical support operations. Able to support US hours.
- Basic understanding of user and group administration principles, and productivity software environments (Microsoft 365, Google Workspace, etc.)
- Proficiency in device troubleshooting across laptops, desktops, peripherals, and mobile devices. Fundamental awareness of networking and security impact.
- Ability to triage and troubleshoot issues using a structured, methodical approach.
- Demonstrate professional, empathetic communication when supporting employees and team members alike.
Skills
As published by lever · 8 questions · 7 written answers
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, GitHub URL, Portfolio URL, Other website, Which gender do you identify as?, Which category below includes your age?, What is your ethnicity? Select all that apply, Military Status, Voluntary Self-Identification of Disability
Short answers (1)
- How much is your desired salary per hour in USD?
Written answers (7)
- Can you support US hours (8:00 am - 5:00pm US Central Time)?
- What is your experience handling IT tickets?
- What is your experience with user access, group policy, and password resets?
- Have you supported Microsoft 365 in the past?
- What is your experience device troubleshooting across laptops, desktops, and/or mobile devices?
- Not required but do you have any of the following certifications: CompTIA A+, CompTIA Tech+, Microsoft 365 Certified: Fundamentals (MS-900), Google IT Support Certificate?
- Where are you currently located at? optional