IT Support Specialist
Summary
IT Support Specialist at a BPO company, providing remote technical assistance to employees and clients via chat, email, phone, and tickets. Day-to-day work covers troubleshooting hardware, software, network, and account issues; supporting Windows/macOS, Microsoft 365/Google Workspace, and maintaining IT documentation and assets.
Salary: ₱25,000 – ₱30,000 per month
About the role
We are looking for a technically skilled IT Support Specialist to provide remote technical assistance to employees, clients, or users and help maintain reliable day-to-day technology operations.
Key responsibilities
Troubleshoot hardware, software, network, and user-access issues.
Provide technical assistance through chat, email, phone, or ticketing systems.
Install, configure, and support applications and user accounts.
Assist with password resets, access permissions, and account management.
Troubleshoot Windows and/or macOS environments.
Support common productivity and collaboration applications.
Document technical issues, resolutions, and support activities.
Escalate complex incidents when necessary.
Assist with device setup and employee onboarding/offboarding.
Maintain IT documentation and asset records.
About you
Previous IT support, help desk, service desk, or technical support experience.
Knowledge of Windows, macOS, networking, and common business applications.
Familiarity with Microsoft 365 and/or Google Workspace.
Understanding of basic networking concepts such as TCP/IP, DNS, VPN, and Wi-Fi.
Experience with ticketing systems and remote support tools preferred.
Strong troubleshooting and problem-solving skills.
Excellent written and verbal English communication.
Experience supporting remote or international users is an advantage.