IT Support Specialist

Job Location: Devens, MA
Work Setting: On-site, with occasional travel to other Veteran Pathways of New England locations as needed

Position Type: Part-Time, 20 hours per week
Reports To: IT and Data Specialist
Supervises: None

Position Overview

The IT Support Specialist provides day-to-day technical support to employees across Veteran Pathways of New England. This position supports employee accounts, laptops, cellphones, printers, software access, and other technology used in daily operations.

The IT Support Specialist troubleshoots routine technical issues, supports employee onboarding and offboarding, maintains IT equipment records, and works with the IT and Data Specialist to support consistent IT processes and day-to-day coverage across the organization.

This position provides an opportunity to build practical IT experience while working alongside experienced staff and supporting technology across a growing, multi-site organization.


Key Responsibilities

Employee IT Support

• Provide day-to-day technical support for employee hardware, software, account, access, printer, cellphone, and other routine technology issues.
• Troubleshoot common technical problems and assist employees with organizational software and technology tools.
• Escalate network, infrastructure, security, or other complex technical issues when additional support is required.

Employee Onboarding and Account Support

• Set up laptops, cellphones, printers, and other technology for new and current employees.
• Assist with employee email accounts, software access, and other authorized system access.
• Support IT-related onboarding and offboarding, including equipment issuance, collection, and account-access changes.
• Follow established procedures for equipment setup and system access.

IT Asset Management

• Maintain accurate inventory records for laptops, cellphones, printers, accessories, and other organizational technology.
• Track the issuance, return, transfer, and availability of IT equipment.
• Assist with identifying equipment repair, replacement, and supply needs.

IT Operations and Coverage

• Follow and maintain routine IT procedures and documentation to support consistent day-to-day coverage.
• Coordinate with employees at organizational locations to resolve routine technology issues.
• Work with the IT and Data Specialist and outside technology providers as needed to support employee IT needs.