IT Support Specialist

Salary: ₱23,000 – ₱25,000 per month

Key Responsibilities:

• Provide daily end-user hardware, software, and network troubleshooting across Windows/Mac OS environments, ensuring timely resolution of helpdesk tickets via ticketing systems (e.g., Jira, ServiceNow, Zendesk).

• Maintain an accurate inventory of hardware, software licenses, peripheral devices, and IT equipment from procurement, tagging, deployment, to decommissioning/disposal.

• Handle complete workstation provisioning—including machine imaging, software installation, system account creation, and deployment for new hires and hardware replacements.

• Manage active directory accounts, user permissions, password resets, and email configurations (Microsoft 365 / Google Workspace) following internal security compliance standards.

• Conduct routine diagnostic checks, patch updates, anti-virus enforcement, and physical equipment audits to ensure system uptime and data security compliance.

• Monitor hardware warranty statuses, coordinate repairs with third-party vendors for RMA/servicing, and conduct quarterly physical IT asset audits.

Qualifications:

• 1 to 2 years of proven experience in IT helpdesk, desktop support, or IT technical support roles.

• Hands-on experience or working background in tracking IT inventory, equipment tagging, and hardware provisioning/deployment.

• Solid familiarity with Windows/Mac OS, Active Directory, Microsoft 365 / Google Workspace, basic networking (TCP/IP, VPN, Wi-Fi), and remote desktop tools.

• Strong problem-solving skills, excellent communication abilities, and a high sense of accountability in managing physical hardware assets.