IT Support Specialist
Posted Updated 6
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Summary
Delivers Tier II IT support across Microsoft 365, Dynamics 365, and Business Central environments, handling application support and service desk work such as resolving incidents and service requests. Acts as a regional IT resource, supporting end users and serving as an escalation point for cross-functional issue resolution.
SCOPE The IT Support Specialist is responsible for delivering advanced technical support across Microsoft 365, Dynamics 365, and Business Central environments. This role operates predominantly at a Tier II level, providing both application support and service desk capabilities, ensuring timely resolution of incidents and service requests. This position serves as a regional IT resource, supporting end users, coordinating cross-functional issue resolution, and acting as an escalation point for co…