IT Support Staff

About the Role

We are seeking a proactive and detail-oriented Technical Support professional to join our MIS team. You will play an important role in maintaining IT infrastructure, providing technical assistance, troubleshooting hardware and software issues, and ensuring smooth daily business operations across the company.

Key Responsibilities

• Perform installation, configuration, maintenance, and procurement of IT hardware, software, and network infrastructure.

• Provide daily technical support and troubleshoot hardware, software, and network-related issues.

• Handle and coordinate user-reported technical issues to ensure timely resolution and minimize operational downtime.

• Monitor IT devices and network security to identify and prevent potential risks.

• Maintain IT support documentation, service reports, and troubleshooting records.

• Manage and monitor IT assets, including procurement records and asset conditions.

• Coordinate with internal departments, vendors, and external parties regarding IT support requirements.

• Support continuous improvement initiatives to enhance IT operational efficiency.

• Support the implementation of ISO 9001, ISO 14001, 5R, Occupational Health and Safety (OHS), and internal/external audits.

• Uphold company values, policies, and professional work standards.

Requirements

• Bachelor's Degree (S1) in Information Technology, Computer Science, Information Systems, or a related field.

• Fresh graduates are welcome; preferably 1 year of experience in Technical Support or IT Support.

• Hands-on knowledge of installing, configuring, and maintaining IT hardware such as PCs, printers, and servers.

• Familiar with operating systems, office applications, and business support software.

• Good understanding of hardware, software, and network troubleshooting.

• Basic knowledge of IT security, including firewall, antivirus, and system patching.

• Strong problem-solving, communication, and coordination skills.

• Proactive, detail-oriented, adaptable, and willing to learn.

• Placement: Setiabudi, South Jakarta