IT Support Staff
Description
Salary: Rp 5,400,000 – Rp 5,800,000 per month
Work Location: Jakarta
Work Arrangement: Hybrid – On-site and Remote Support
We are looking for a reliable, detail-oriented, and hands-on IT Support Staff to support our daily IT operations, maintain network and hardware performance, and ensure accurate IT asset records.
Key Responsibilities
- Monitor and troubleshoot network connectivity issues, including LAN, Wi-Fi, routers, and other network devices.
- Diagnose and resolve hardware issues involving computers, monitors, printers, and other IT equipment.
- Provide technical support both on-site and remotely for operational locations in Jakarta.
- Perform routine maintenance and troubleshooting to minimize IT downtime.
- Maintain accurate IT asset inventory records, including equipment allocation, transfers, repairs, and disposal.
- Prepare and regularly update IT asset reports, documentation, and maintenance records.
- Coordinate with vendors or service providers for technical repairs and equipment maintenance when required.
- Support IT equipment installation, configuration, and setup for new employees or operational requirements.
Requirements :
- Min. SMK graduate, preferably majoring in Computer and Network Engineering (TKJ), Information Technology, or a related field
- Min.2 years of experience in IT Support, IT Helpdesk, or a similar role.
- Good understanding of LAN/WAN, TCP/IP, Wi-Fi, routers, switches, and basic network troubleshooting.
- Hands-on experience in diagnosing and repairing computer hardware, monitors, printers, and related IT equipment.
- Proficient in Microsoft Office, particularly Excel, for IT asset tracking and reporting.
- Strong administrative skills, with excellent attention to detail and accuracy in documentation.
- Good analytical and problem-solving skills, with the ability to work independently.
- Responsive, organized, and able to prioritize technical issues effectively.
- Good communication skills and a service-oriented attitude.
- Willing to provide both on-site and remote IT support across operational locations in Jakarta.