IT Support Supervisor
Salary: Rp 6.500.000 – Rp 7.500.000 per month
About the role
PT Samudra Cahaya Artha is seeking an IT Support Supervisor to lead and manage our IT support operations in Jakarta. This is a full-time position that offers a strategic opportunity to oversee technical support teams, ensure service excellence, and drive operational efficiency across our organisation. You will play a crucial role in maintaining our technology infrastructure and delivering exceptional IT support services to all internal stakeholders.
What you'll be doing
Supervising and managing IT support team members, including scheduling, performance monitoring, and professional development
Overseeing the resolution of technical issues and tickets, ensuring timely and effective solutions
Establishing and maintaining IT support procedures, policies, and best practices
Monitoring team performance metrics and Key Performance Indicators (KPIs) to ensure service level agreements are met
Providing technical guidance and mentoring to support staff on complex issues
Managing IT support helpdesk operations and prioritising requests based on severity and impact
Conducting root cause analysis on recurring technical problems and implementing preventative measures
Communicating with end-users and other departments to understand IT requirements and resolve escalated issues
Maintaining accurate documentation of IT support activities and system configurations
Collaborating with senior IT management to identify process improvements and technology upgrades
What we're looking for
Minimum Bachelors Degree (S1), preferably in Information Technology, Computer Science, or a related field.
3-5 years of experience in IT support or help desk environments, with at least 1 years in a supervisory or team lead role
Proven ability to manage and motivate technical teams in a fast-paced environment
Experience coordinating with vendors and managing multiple IT projects.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users
Problem-solving skills with a methodical approach to troubleshooting and issue resolution
Experience with IT ticketing systems and help desk software
Certification such as CompTIA A+, Security+, or Microsoft Certified Associate is desirable but not essential
Ability to work under pressure and manage multiple priorities simultaneously
Customer service orientation with a commitment to delivering high-quality support
Knowledge of programming, cybersecurity, ISO 27001:2022, or ITIL frameworks is a plus.
What we offer
PT Samudra Cahaya Artha is committed to providing a supportive and professional working environment for all employees. We offer competitive compensation packages, comprehensive health and wellness benefits, and opportunities for continuous professional development. Our organisation values work-life balance and provides flexible working arrangements where possible. We invest in our employees' careers through training programmes, skills development initiatives, and clear pathways for advancement. Additionally, we foster a collaborative culture that encourages innovation and recognises individual contributions to our success.
About us
PT Samudra Cahaya Artha is a dynamic and forward-thinking organisation based in Jakarta. We are committed to delivering excellence in our operations and maintaining the highest standards of professionalism. Our company culture emphasises teamwork, integrity, and continuous improvement. We pride ourselves on creating an inclusive workplace where employees can thrive and contribute meaningfully to our organisational goals. With a focus on technological advancement and customer satisfaction, we are dedicated to supporting our teams with the resources and environment they need to succeed.
Apply now
If you are an experienced IT professional ready to take on a supervisory role and lead a dynamic support team, we would like to hear from you. Please submit your CV and a cover letter detailing your relevant experience to join PT Samudra Cahaya Artha as our IT Support Supervisor.