IT Support / System Administrator REQ_129

<p dir="ltr" style="margin:0pt 0px 10pt;line-height:1.38;"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">IT Support / System Administrator</span></p><p dir="ltr" style="margin:0pt 0px 10pt;line-height:1.38;"><span style="font-size:10pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">*Contractor/B2B role</span></p><p dir="ltr" style="margin:0pt 0px 10pt;line-height:1.38;"><span style="font-size:10pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">* Willing to travel 20% of their time to core offices in Dallas, USA</span></p><p dir="ltr" style="margin:0pt 0px 10pt;line-height:1.38;"><span style="font-size:10pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">*US Visa up to date required</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:10pt;"><span style="background-color:transparent;font-size:11pt;font-family:Arial;color:rgb(55,65,81);font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">🌟 </span><span style="background-color:transparent;font-size:11pt;font-family:Arial;color:rgb(0,0,0);font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Accomplished Tech Visionary: </span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:15pt;"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Elevate your expertise to new heights at 3Pillar, the premier destination for trailblazing senior software engineers like yourself. Picture collaborating with industry leaders, spearheading transformative projects that redefine urban living, establishing new media channels for enterprise companies, or driving innovation in healthcare. Our mission is to revolutionize the tech landscape, and your skills are integral to achieving this ambitious goal.</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:15pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Your role extends beyond the realm of code composition; you will architect transformative solutions that reshape entire industries. Join us and spearhead the charge toward a tech future that transcends the ordinary.</span><span style="font-size:11pt;font-family:Arial;color:rgb(55,65,81);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> 🔮🌐</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:15pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Position Overview</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:15pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">The </span><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Senior Workplace Technology & Network Engineer</span><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> acts as a cross-functional technical lead responsible for architecting, deploying, securing, and maintaining the global endpoint management platform, cloud infrastructure, and physical office networks. This role combines deep expertise in Microsoft 365, identity and access management, and enterprise device management with hands-on network engineering and vendor management. In addition to maintaining system reliability and operational security, this role owns end-to-end engineering project delivery, drives automation to eliminate manual overhead, and supports seamless cross-functional operations across the firm.</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Qualifications:</span></p><ul style="margin-bottom:0px;"><li dir="ltr" style="font-size:11pt;font-family:'Roboto Condensed', sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;margin-top:5pt;margin-bottom:0pt;"><span style="font-size:11pt;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;font-family:Arial;">Bachelors or masters degree in software engineering, Computer Science, Information</span></p></li><li dir="ltr" style="font-size:11pt;font-family:'Roboto Condensed', sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;font-family:Arial;">Technology, or related quantitative field</span></p></li><li dir="ltr" style="font-size:11pt;font-family:'Roboto Condensed', sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;font-family:Arial;">Always On Availability </span></p></li><li dir="ltr" style="font-size:11pt;font-family:'Roboto Condensed', sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;font-family:Arial;">Excellent communicator with team-oriented approach</span></p></li><li dir="ltr" style="font-size:11pt;font-family:'Roboto Condensed', sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;font-family:Arial;">7+ years of overall IT experience.</span></p></li><li dir="ltr" style="font-size:11pt;font-family:'Roboto Condensed', sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;font-family:Arial;">Experience with Azure Administration and public cloud infrastructure.</span></p></li><li dir="ltr" style="font-size:11pt;font-family:'Roboto Condensed', sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;font-family:Arial;">Experience with GitHub Workflows and API automation pipelines.</span></p></li><li dir="ltr" style="font-size:11pt;font-family:'Roboto Condensed', sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;font-family:Arial;">Experience with Okta Administration (SSO, SCIM, group management) and Zoom Rooms AV administration.</span></p></li><li dir="ltr" style="font-size:11pt;font-family:'Roboto Condensed', sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;font-family:Arial;">Familiarity with Linux operating systems, CLI tools, and networking subsystems.</span></p></li><li dir="ltr" style="font-size:11pt;font-family:'Roboto Condensed', sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;font-family:Arial;">Administrative experience with Atlassian products (Jira, Confluence) and Adobe Creative Suite</span></p></li><li dir="ltr" style="font-size:11pt;font-family:'Roboto Condensed', sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Aligned to Central Time (CT) operations, working out of a primary office location.</span><span style="font-size:11pt;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;font-family:Arial;"> </span></p></li><li dir="ltr" style="font-size:11pt;font-family:'Roboto Condensed', sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Willingness to travel approximately 20% of the time for office buildouts, upgrades, or team initiatives in Dallas, USA</span></p></li><li dir="ltr" style="background-color:transparent;vertical-align:baseline;"><p dir="ltr" style="color:rgb(31,31,31);font-family:'Roboto Condensed', sans-serif;font-size:11pt;white-space:pre;line-height:1.38;margin-top:0pt;margin-bottom:12pt;"><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Availability for occasional off-hours or weekend emergency support for critical system updates, incidents, or maintenance windows.</span><span style="font-size:11pt;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;font-family:Arial;"> </span></p><p dir="ltr" style="color:rgb(31,31,31);font-family:'Roboto Condensed', sans-serif;font-size:11pt;white-space:pre;line-height:1.38;margin-top:0pt;margin-bottom:12pt;"><span style="font-size:11pt;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;font-family:Arial;">Available for Central Time US Timezone</span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;color:rgb(53,55,68);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">IT support/system administrator </span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;color:rgb(53,55,68);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Troubleshoot, manage, support systems</span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;color:rgb(53,55,68);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Experience in most of them: Microsoft 365, iOS, Zoom, Slack, Atlassian: Jira, and Confluence</span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;color:rgb(53,55,68);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">How to configure, support, give access, permissions</span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;font-family:Cambria, serif;color:#353744;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;"><br /></span></p><p dir="ltr" style="margin:10pt 0px;line-height:1.38;"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Key Responsibilities:</span></p><p dir="ltr" style="margin:14pt 0px 4pt;line-height:1.38;text-indent:-36pt;padding:0pt 0pt 0pt 36pt;"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">1. Endpoint & Device Management</span></p><ul><li dir="ltr" style="font-size:11pt;font-family:Roboto, sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:12pt 0px 0pt;line-height:1.38;"><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Platform Administration:</span><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> Serve as Subject Matter Expert (SME) and administrator for Microsoft Intune, supporting corporate device enrollment (Autopilot and Apple Business Manager) across Windows, iOS, macOS, and Windows 365 platforms.</span></p></li><li dir="ltr" style="font-size:11pt;font-family:Roboto, sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Apple Ecosystem Management:</span><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> Manage macOS, iOS, and tvOS deployment and policy controls using Apple MDM platforms such as Kandji, IRU, or Jamf.</span></p></li><li dir="ltr" style="font-size:11pt;font-family:Roboto, sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px 12pt;line-height:1.38;"><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Patching & Application Packaging:</span><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> Standardize application packaging, deployment, and patch management across all end-user platforms (Windows, macOS, iOS).</span></p></li></ul><p dir="ltr" style="margin:14pt 0px 4pt;line-height:1.38;text-indent:-36pt;padding:0pt 0pt 0pt 36pt;"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">2. Microsoft 365, Identity & Security Governance</span></p><ul><li dir="ltr" style="font-size:11pt;font-family:Roboto, sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:12pt 0px 0pt;line-height:1.38;"><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Cloud Infrastructure & Messaging:</span><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> Oversee Microsoft 365 configuration and policies, Exchange Online, SharePoint Online, Teams, OneDrive, and Microsoft Defender for Office 365.</span></p></li><li dir="ltr" style="font-size:11pt;font-family:Roboto, sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Identity & Access Management (IAM):</span><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> Architect and maintain Active Directory, Microsoft Entra ID (Azure AD), Enterprise Mobility + Security (EMS), and Okta. Test and enforce Role-Based Access Control (RBAC) and single sign-on (SSO) protocols including SAML, OAuth, and OpenID Connect (OIDC).</span></p></li><li dir="ltr" style="font-size:11pt;font-family:Roboto, sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px 12pt;line-height:1.38;"><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Data Protection & Compliance:</span><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> Configure Microsoft Purview capabilities, including Data Loss Prevention (DLP), eDiscovery, Audit, and Content Search to meet regulatory and compliance controls.</span><a href="https://drive.google.com/file/d/18_thInqLeQADASBdP_2X0XhfoZVyHjeq/view?usp=drive_web" target="_blank" rel="noreferrer noopener"><span style="font-size:11pt;font-family:Arial;color:rgb(31,31,31);background-color:rgb(240,244,249);font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">1</span></a><a href="https://drive.google.com/file/d/1bsGC1dq-X18Hs1vqCAfbW6jrH3X6Khuj/view?usp=drive_web" target="_blank" rel="noreferrer noopener"><span style="font-size:11pt;font-family:Arial;color:rgb(31,31,31);background-color:rgb(240,244,249);font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">2</span></a></p></li></ul><p dir="ltr" style="margin:14pt 0px 4pt;line-height:1.38;text-indent:-36pt;padding:0pt 0pt 0pt 36pt;"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">3. Physical & Cloud Network Infrastructure</span></p><ul><li dir="ltr" style="font-size:11pt;font-family:Roboto, sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:12pt 0px 0pt;line-height:1.38;"><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Office Network Ownership:</span><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> Manage, monitor, patch, and maintain physical office networks globally leveraging the Cisco Meraki ecosystem &#40;firewalls, switches, wireless access points, SFPs, and cloud control plane&#41; to ensure 100% network availability.</span></p></li><li dir="ltr" style="font-size:11pt;font-family:Roboto, sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Telecom & Infrastructure Standards:</span><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> Oversee telecom closet standards, physical layer cabling, Ethernet, Wi-Fi, IP routing, firewalling, and DNS.</span></p></li><li dir="ltr" style="font-size:11pt;font-family:Roboto, sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Vendor & Circuit Management:</span><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> Manage relationships and operations with external network cabling vendors, internet service providers (ISPs), and network hardware vendors for office buildouts, circuit upgrades, and circuit troubleshooting.</span></p></li><li dir="ltr" style="font-size:11pt;font-family:Roboto, sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px 12pt;line-height:1.38;"><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Zero Trust & Cloud Connectivity:</span><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> Troubleshoot endpoint network connectivity and support Virtual Private Network (VPN) and Zero Trust access solutions in collaboration with Cybersecurity. Support public cloud networking concepts including VPCs, routing, security groups, and site-to-site VPNs.</span></p></li></ul><p dir="ltr" style="margin:14pt 0px 4pt;line-height:1.38;text-indent:-36pt;padding:0pt 0pt 0pt 36pt;"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">4. SaaS Administration, Automation & Operations</span></p><ul><li dir="ltr" style="font-size:11pt;font-family:Roboto, sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:12pt 0px 0pt;line-height:1.38;"><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">SaaS Operations:</span><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> Manage administrative functions for key collaborative and productivity SaaS platforms, including Box, Zoom, Slack, Jira, and Confluence.</span></p></li><li dir="ltr" style="font-size:11pt;font-family:Roboto, sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Automation & Scripting:</span><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> Identify and execute automation opportunities using PowerShell, GitHub Workflows, APIs, and Linux CLI/scripting to streamline routine administrative tasks and reduce manual operational overhead.</span></p></li><li dir="ltr" style="font-size:11pt;font-family:Roboto, sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px 12pt;line-height:1.38;"><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Service Strategy & Support:</span><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> Build operational runbooks, technical documentation, and support strategies for the Service Desk team. Serve as an escalation point to track and resolve complex issues via the ticketing system.</span></p></li></ul><p dir="ltr" style="margin:14pt 0px 4pt;line-height:1.38;text-indent:-36pt;padding:0pt 0pt 0pt 36pt;"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">5. Project Leadership & Stakeholder Management</span></p><ul><li dir="ltr" style="font-size:11pt;font-family:Roboto, sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:12pt 0px 0pt;line-height:1.38;"><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">End-to-End Delivery:</span><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> Own and execute complex technology and infrastructure initiatives end-to-end with minimal supervision.</span></p></li><li dir="ltr" style="font-size:11pt;font-family:Roboto, sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Cross-Functional Collaboration:</span><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> Partner with Infrastructure, Cybersecurity, Software Engineering, and business stakeholders to translate business requirements into technical solutions.</span></p></li><li dir="ltr" style="font-size:10.5pt;font-family:Roboto, sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px 12pt;line-height:1.38;"><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">BCP & DR Testing:</span><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> Participate in Business Continuity Planning (BCP) and Disaster Recovery (DR) testing across physical and cloud office infrastructure.</span></p></li></ul><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;"></p><p dir="ltr" style="margin:5pt 0px 0pt;line-height:1.38;padding:0pt 0pt 5pt;"><br /></p></li></ul><p dir="ltr" style="line-height:1.38;margin-left:36pt;margin-top:5pt;margin-bottom:5pt;"><br /></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">What is it like working for 3Pillar Global?</span></p><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:10pt;"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">At 3Pillar, we offer a world of opportunity:</span></p><ul style="margin-bottom:0px;"><li dir="ltr" style="font-size:12pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:11pt;font-family:Arial;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">You will be part of a </span><span style="font-size:11pt;font-family:Arial;font-style:italic;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">global team</span><span style="font-size:11pt;font-family:Arial;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">, learning from top talent around the world and across cultures, speaking English everyday. Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams. </span></p></li><li dir="ltr" style="font-size:12pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:11pt;font-family:Arial;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">We’re</span><span style="font-size:11pt;font-family:Arial;font-style:italic;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> big on your well-being</span><span style="font-size:11pt;font-family:Arial;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> – as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best.</span></p></li><li dir="ltr" style="font-size:12pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:11pt;font-family:Arial;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Our professional services model enables us to </span><span style="font-size:11pt;font-family:Arial;font-style:italic;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">accelerate career growth</span><span style="font-size:11pt;font-family:Arial;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> and development opportunities - across projects, offerings, and industries.</span></p></li></ul><br /><p dir="ltr" style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Join us and be a part of a global tech community!</span><span style="font-size:11pt;font-family:Arial;color:rgb(68,71,70);font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> 🌍💼 </span><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> Check out our </span><a href="https://www.linkedin.com/company/3pillar-global" target="_blank" rel="noreferrer noopener"><span style="font-size:11pt;font-family:Arial;color:rgb(17,85,204);font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap;">Linkedin</span></a><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> site and </span><a href="https://www.3pillarglobal.com/company-culture/" target="_blank" rel="noreferrer noopener"><span style="font-size:11pt;font-family:Arial;color:rgb(17,85,204);font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap;">Careers</span></a><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"> page to learn more about what it’s like to be part of our #oneteam! </span></p><div><span style="font-size:11pt;font-family:'Roboto Condensed', sans-serif;color:rgb(0,0,0);font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"><br /></span></div>