IT Support Team Leader
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Summary
Leads a small IT support/helpdesk team serving primary schools: triaging tickets, prioritising work, guiding escalations and providing remote and onsite support. Core stack is Microsoft 365, Windows, Intune, Active Directory, and LAN/Wi-Fi networking.
Salary: £35,000 - 45,000 per year Requirements: Experience leading, supervising or mentoring an IT support team, helpdesk team or small technical team. Strong experience managing support tickets, triaging new requests, prioritising workloads and ensuring timely customer updates. Good hands-on technical support experience across Windows devices, Microsoft 365, networking and general school IT environments. Excellent written and verbal communication skills, with the ability to explain technical i…