IT Support Tech
Posted Updated
Description
IT Support Tech (Part Time, Entry Level)
Berkshire Logic · Catamount Mountain Resort, South Egremont MA · Seasonal
The Job
We keep the tech running at Catamount - ticket scanners, cash registers, computers, WiFi, cameras. When something breaks, you go fix it. During paid on-call hours, you'll respond to support tickets promptly and professionally. If something is over your head, you call in backup and learn from it.
No experience required. If you're the person friends call when their computer acts up, that's enough to start. We'll teach you the rest.
Berkshire Logic · Catamount Mountain Resort, South Egremont MA · Seasonal
The Job
We keep the tech running at Catamount - ticket scanners, cash registers, computers, WiFi, cameras. When something breaks, you go fix it. During paid on-call hours, you'll respond to support tickets promptly and professionally. If something is over your head, you call in backup and learn from it.
No experience required. If you're the person friends call when their computer acts up, that's enough to start. We'll teach you the rest.
Important: Because of the on-call portions of the job, applicants must be able to be physically on-site in 20 minutes or less.
What You'll Do
- Answer calls and messages when something isn't working
- Fix registers, ticket scanners, printers, and computers
- Set up new equipment and run cables
- Reset passwords and get people back into their accounts
- Check that cameras and displays are working
- Run remote health checks on our systems - spot machines that go offline, run low on disk, or fail a backup, and chase them down
- Keep notes on what you did
What We Need
- Curious about how things work and willing to learn
- Stay calm when there's a line of guests waiting
- Driver's license and reliable transportation
- Can lift 50 lbs, climb a ladder, and work outside in the cold
- Weekends and holidays during ski season
What You'll Do
- Answer calls and messages when something isn't working
- Fix registers, ticket scanners, printers, and computers
- Set up new equipment and run cables
- Reset passwords and get people back into their accounts
- Check that cameras and displays are working
- Run remote health checks on our systems - spot machines that go offline, run low on disk, or fail a backup, and chase them down
- Keep notes on what you did
What We Need
- Curious about how things work and willing to learn
- Stay calm when there's a line of guests waiting
- Driver's license and reliable transportation
- Can lift 50 lbs, climb a ladder, and work outside in the cold
- Weekends and holidays during ski season