IT Support Tech, Senior

The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by resolving hardware, software, and network issues independently and collaboratively. With increased scope and autonomy, it contributes to system deployment, infrastructure reliability, and documentation that empowers end users and junior technicians.
What You Will Do:
Technical Support & Troubleshooting:

Deliver Tier 1–2 support for internal users across multiple sites
Resolve a broad range of hardware and software issues via the service desk
Independently diagnose and troubleshoot complex problems; escalate where necessary
Foster relationships with end users through responsive communication and issue resolution

System Configuration & Maintenance:

Build and configure systems including desktops, laptops, and peripheral devices
Perform Installs, updates, patching, and preventative maintenance of software and IT assets per company standards
Support lifecycle management of IT equipment across locations

Network & Infrastructure Support:

Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting
Monitor and maintain network devices, addressing routine performance issues
Contribute to infrastructure improvements and system reliability

Documentation & Field Support:

Develop and update technical documentation and user guides
Maintain service records in the ticketing platform

Note: The job duties above provide a general sense of the role; though, additional duties may be assigned as necessary.
How You Will Shine:
Education:

High school diploma or GED required
Associate’s degree in Information Technology or a related field preferred

Experience:

Minimum of 2 years of experience in IT support or a related technical role
Familiarity with Microsoft Office Suite and service desk platforms
Experience supporting diverse IT environments and troubleshooting hardware/software issues

Licenses/Certifications:

CompTIA Fundamentals +/ CompTIA A + or Comparable

Ability to Travel:

Up to 25%

Knowledge, Skills, & Abilities:

Strong desire to learn and grow in a technical environment
Excellent customer service and organizational skills
Effective written and verbal communication abilities
Ability to multi-task and manage time efficiently
Proficiency in supporting diverse networks and IT systems
Willingness to travel frequently and adjust to changing schedules