IT Support Technician
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Summary
On-site IT Support Technician at a windows-and-doors manufacturer in Grand Prairie, TX, providing day-to-day tech support to office and production staff: troubleshooting hardware/software/network issues, deploying devices, tracking assets, and handling patch management and ManageEngine alerts.
Position Summary
The IT Support Technician is responsible for providing technical support to employees and helping maintain the company's IT systems, devices, and infrastructure. This position supports both office and production employees by troubleshooting issues, setting up equipment, and ensuring technology systems operate efficiently.
The ideal candidate is proactive, organized, and enjoys solving technical problems in a fast-paced manufacturing environment.
Essential Duties & Responsibilities
- Provide day-to-day technical support to employees.
- Troubleshoot hardware, software, and network issues.
- Set up computers, monitors, phones, and other equipment for new employees.
- Assist with employee onboarding and offboarding.
- Support printers, scanners, and other office devices.
- Prepare and deploy laptops, desktops, and other IT equipment.
- Maintain IT inventory and track company assets.
- Perform basic network troubleshooting.
- Monitor IT systems and management tools.
- Support ManageEngine operations and alerts.
- Perform patch management and endpoint maintenance.
- Document IT procedures and help improve processes.
- Assist with IT projects and continuous improvement initiatives.