IT Support Technician- Honolulu
Summary
Onsite IT support technician at a major Honolulu hotel, working for managed IT services provider Edge Communications. Day to day: desktop, printer, and end-user support, equipment setup and deployment, ticketing, and 'smart hands' help for vendor systems like Wi-Fi, PBX, and POS, using Windows, Office 365, Active Directory, and Exchange.
IT Support Technician - Hospitality
Reports to - IT Services
Location: Honolulu - Client Location
Company Description
Edge provides integrated, managed voice and data technology systems and services for small/medium businesses and enterprises.
Position Description
As an Onsite Technician at a major hotel, provide IT desktop support as well as serve as smart hands support for various 3rd party technology vendors’ platforms such as Wi-Fi, PBX, Point of Sale, etc.
Primary Responsibilities
- Assist users with desktops, printers, and other connected devices.
- Set up, deploy, and maintain end-user equipment
- Follow up with clients to ensure resolution is complete and satisfactory
- Maintain accurate, thorough, and timely information in ticketing system
Other Responsibilities:
- Willingness to become familiar with hospitality-specific systems.
- Flexibility and willingness to work holidays, longer hours on a case-by-case basis, and other shifts as required.
- Accommodate occasional shift changes based on coverage requirements and special events.
Required Skills & Experience:
- Knowledge of Windows desktop and server operating systems, 0365, Active Directory, and Exchange.
- Strong customer service and problem-solving skills, including the ability to provide diligent, prompt, and courteous responses to users’ questions or issues.
Benefits:
As a full-time employee, you’ll receive a competitive salary along with a comprehensive benefits package. This includes medical, dental, and vision coverage, 401(k)-retirement plan, paid time off (PTO), short- and long-term disability, life insurance, and opportunities for professional growth. We’re committed to fostering a collaborative and supportive work environment where you’re encouraged to contribute and grow with the company.