IT Support Technician

Job Description:

- Provide IT support to users for hardware, software, and network-related issues.

- Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices.

- Install, configure, and maintain computer systems, operating systems, and applications.

- Assist with user account management, password resets, and access permissions.

- Support Microsoft 365, Active Directory, and email-related issues.

- Perform basic network troubleshooting and connectivity checks.

- Manage IT support requests and incidents through the ticketing system.

- Escalate complex technical issues to the relevant IT teams when required.

- Maintain IT asset records and ensure compliance with IT policies and security procedures.