IT SUPPORT TECHNICIAN

Job Description & Requirements

Responsibilities

· Manage and maintain servers, desktops, notebooks, printers, and other IT hardware.

· Perform daily, weekly, and monthly backups and restorations to ensure data integrity and availability.

· Handle front-end troubleshooting of network-related issues to maintain uninterrupted connectivity and performance.

· Ensure Anti-Virus software is up-to-date and monitor for any potential threats or vulnerabilities.

· Oversee user access control and file access rights, ensuring security protocols are followed.

· Administer CCTV and door access systems, ensuring security measures are in place and functioning.

· Ensure tasks and projects are completed within the set timeline and according to specifications.

· Test, debug, and document software applications and systems as needed.

· Provide technical support to end-users for any hardware and software issues, ensuring efficient problem resolution.

· Offer proactive IT support and troubleshooting across a variety of platforms.

· Maintain accurate and up-to-date documentation of all systems, procedures, and troubleshooting methods.

· Interact with vendors to ensure timely delivery and troubleshooting of IT products and services.

· Be available and flexible to work beyond regular working hours to resolve critical IT issues that may arise.

· Perform any other IT-related tasks or projects assigned by management or superior, as needed.

Requirements:

· Proven experience in IT administration, system management, and network troubleshooting.

· Proficiency in server management, hardware configuration, and software testing.

· Strong problem-solving and communication skills.

· Ability to work under pressure and prioritize tasks efficiently.

· Willingness to work beyond regular hours when required.