IT Support Technician
Overview
This role supports daily IT operations, equipment deployment, and ongoing IT projects across the broader needs of an enterprise-level organization.
Responsibilities include user support, device setup, basic network work, and execution of assigned project tasks. The position operates within established priorities and processes, contributing to the reliability and consistency of IT systems across the organization.
This role is suited for someone who can take ownership of assigned work, operate with consistency, and continue developing technical skills in a structured environment.
Primary Responsibilities
- Help Desk & User Support
- Provide day-to-day support for end users across multiple locations
- Troubleshoot hardware, software, and access issues
- Escalate complex issues when needed
Equipment & Deployment
- Configure and deploy laptops, desktops, and mobile devices
- Manage equipment assignments, reassignments, and returns
- Support onboarding and offboarding processes
Systems & Network Support
- Assist with Active Directory, Microsoft 365, and user account management
- Support device configuration, standards, and compliance
- Perform routine system maintenance and updates
- Assist with basic network tasks, including:
- Terminating and testing Ethernet drops
- Installing and troubleshooting switches, access points, and cabling
- Supporting office and job site network setups
Collaboration & Platform Support
- Support Microsoft 365 applications, including SharePoint and OneDrive
- Assist users with access, file organization, and basic troubleshooting in SharePoint
- Help maintain consistency and usability of shared resources
Project Execution
- Assist with ongoing IT projects (deployments, migrations, infrastructure updates)
- Execute assigned tasks within defined timelines
- Provide onsite support at various company locations and job sites