IT Support Technician
Summary
First-line IT Support Technician joining a regulatory body's Service Desk in Central London on a one-month temp contract: logging and resolving tickets via phone, email and Teams, troubleshooting hardware, software and account issues, and supporting Windows 11, Microsoft 365, Active Directory, SCCM and Intune. Hybrid (~60% office), 35 hrs/week.
Salary: £? - ? per year
Requirements:- We have previous Service Desk or IT Support experience.
- We have strong knowledge of Windows 11, Android, and Microsoft 365.
- We have experience with Active Directory, SCCM, and Intune.
- We are familiar with ITSM/call logging systems.
- We have excellent troubleshooting, communication, and customer service skills.
- Knowledge of ITIL principles is advantageous.
- We provide 1st line IT support via phone, email, Teams, and a self-service portal.
- We troubleshoot hardware, software, account, and device issues.
- We log, prioritise, and manage incidents through the ITSM system.
- We escalate complex issues where required.
- We support Windows 11, Android, Microsoft 365, Active Directory, SCCM, and Intune environments.
- We manage user accounts and access permissions.
- We deliver remote support and maintain accurate documentation.
- We promote IT security best practices and support ongoing IT projects.
- Active Directory
- Android
- Hardware
- Support
- ITIL
- ITSM
- Microsoft 365
- Security
- Windows
- Office 365
More:
We are recruiting for an experienced IT Support Technician to join a respected regulatory body based in Central London on an initial 1-month temporary assignment. This is a temporary contract with an initial duration of one month, offering 35 hours per week, hybrid working with approximately 60% office-based time, and rotating shifts between 8:00am and 5:00pm. The pay rate is £17.45 to £19.65 per hour. Working as part of our IT Service Desk, you will join a collaborative and fast-paced IT team supporting users across the organisation.
last updated 38 week of 2026