IT-Supporttechniker (d/f/m)

**Deskside Support Technician (d/f/m) - Level 2**

**Location:** **Leinfelden-Echterdingen**, Germany
**Work Model:** 100% Onsite

**About the Role**

As a **Deskside Support Technician (d/f/m) - Level 2**, you will oversee field support operations across one or multiple sites and ensure high-quality technical service delivery. In this role, you serve as a key point of escalation, provide VIP support, guide junior team members, and manage on-site operational activities. You will deliver IMAC services, break-fix support, system imaging, and contribute to special customer-driven initiatives. This role is fully onsite in a manufacturing‑focused environment in **Leinfelden-Echterdingen**.

**Work Model – 100% Onsite (Leinfelden-Echterdingen, Germany)**

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring **5 days a week** in a client or Cognizant office in **Leinfelden-Echterdingen, Baden-Württemberg**.

**Key Responsibilities**

**Site Lead Responsibilities**

• Responsible for Field Support (FS) operations across **one or multiple sites**.
• Provide **VIP support** and oversee the on-site support team.
• Offer **technical training** to junior team members.

**Technical Support & Operations**

• Deliver **IMAC (Install, Move, Add, Change)** services.
• Perform **break‑fix** support for end-user hardware and software.
• Stage, build, and image systems using the **standard client image (eCore)**.
• Provide support for handhelds, rugged devices, laptops, and scanners used on the **Manufacturing Shop Floor**.
• Complete **special projects** as requested by the customer.
• Conduct **data collection and preservation** activities relevant to migrations and **eDiscovery**.

**Required Qualifications**

• Strong communication skills.
• **Proficiency in German** to collaborate with German‑speaking teams and clients (**Language level C1-C2** of the Common European Framework of Reference for Languages (CEFR))
• Strong analytical and troubleshooting abilities.
• Solid understanding of **Microsoft Windows Operating Systems**.
• Strong working knowledge of **MS Office** and standard business applications.
• Excellent customer support and stakeholder-facing skills.
• **2–4 years** of deskside or field support experience.
• A+, MCP, MCSE or equivalent certifications (desired).

**Technical Skills**

• Basic knowledge of:
• Networks
• Telecom
• Compute/storage
• **Advanced knowledge of macOS & iOS environments** and related administration.
• Advanced understanding of **macOS imaging & endpoint deployment**.
• Basic understanding of **policies, user certificates, and keychain** design/management.
• Advanced mobile device support expertise.