IT System Analyst | f/m/d

About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

How you will get the job done

• analysing business requirements in Procurement and translate them into system requirements, including the documentation of relevant IT system solutions

• implementing system changes (Coupa and SAP MM) in the respective applications to ensure the commercial success of projects

• defining and documenting requirement standards and quality objectives in close coordination with key stakeholders, including Procurement, Accounting/Accounting, and IT

• providing service-oriented and competent 3rd level support to departments, analyse production errors and document changes, and help deploying them to IT system solutions

• working with business team to complete acceptance testing and participate in integration testing

• participating in production support/ duty rotation including weekend and off-hour support coverage

• providing Solution Delivery Methodology artefacts associated with application components

• participating in technical reviews at appropriate stages of development

Skills and experience you will need

• fluency in English

• university degree (Bachelor’s or Master’s) in Insurance, Organization, Mathematics, Business Administration, Computer Science, Business Informatics

• solid knowledge of methods and procedures in the software development process, particularly in requirements engineering, as well as experience in customizing and administering Coupa and SAP MM

• experience with Coupa and its administration, such as creating approval chains for invoice verification and setting up company codes/charts of accounts

• excellent interpersonal and communication skills for working in a global environment

• willingness to learn and quickly adapt to changing requirements

• proactive approach to identifying issues and presenting solutions and options

Perks & Benefits

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!