IT Systems Analyst

Organisational Summary:

Tennant Company is a globally recognized leader in the cleaning equipment industry through continuous innovative and sustainable solutions. For more than 150 years, our products have cleaned our collective shared spaces around the world, selling directly into 15 countries and through distributors in more than 100 countries.

Our EVP Discover, Drive and Connect, reflects how we work, grow and succeed together. We encourage our people to discover new opportunities, drive meaningful results and connect with colleagues, customers and our communities.

Position Summary:

The IT Systems Analyst’s role is to ensure proper computer operation so that end users can accomplish business tasks. They will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. The Systems Analyst also works to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions, both directly and indirectly through collaboration with other teams.

You will report directly to the United States with a dotted line responsibility to the local ANZ team, working from our Sydney Office located in Horsley Park.

Responsibilities:

• Alert Management to emerging trends in incidents

• Act as both front-line support for IT Service Requests and resolve issues escalated from remote service desk

• Use remote tools and diagnostic utilities to aid in troubleshooting

• Research solutions through internal knowledge base and external resources as needed

• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware replacement, delivery of peripherals, or other fixes as determined

• Contribute to technician knowledgebase and training

• Procure and deploy IT hardware and software to end users

• Maintain IT Inventory, including the repair and reconfiguration of damaged PCs, Printers, RF scanners, and related devices

• Provision and de-provision of user accounts to ensure timely access to IT systems

• Build rapport with end users and coworkers

• Provide suggestions for continuous improvement

Qualifications:

• Minimum 4 years of experience in Information Technology

• Advanced knowledge of computer troubleshooting, both software and hardware

• Experience with desktop operating systems, including Windows 10 and Windows 11

• Application support experience with Microsoft Office and SAP client software

• Experience troubleshooting and maintaining wireless barcode scanners and printers

• Exceptional written and verbal communication skills

• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

• SCCM Imaging experience Preferred

Additional Knowledge & Skills:

• Ability to conduct research into a wide range of computing issues is required

• Ability to absorb and retain information quickly

• Ability to present ideas in user-friendly, business-friendly language

• Strong analytical, problem-solving, and conceptual skills

• Highly self-motivated and directed

• Keen attention to detail

• Proven analytical and problem-solving abilities

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Strong customer service orientation

• Experience working in a team-oriented, collaborative environment

On offer:

• Gym membership subsidy of your choice

• Support for Career progression

• Access to medical professionals provided by Tennant

Note: A pre-employment medical is mandatory for this role.