Front-line IT support analyst at Tennant's Horsley Park (Sydney) office: resolves escalated end-user issues within SLAs, performs hands-on desktop and hardware fixes, provisions accounts, and keeps in-house systems stable. Core stack: Windows 10/11, Microsoft Office, SAP, SCCM, plus wireless barcode scanners and printers. Reports to the US with a dotted line to the ANZ team.
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