IT Systems Engineer
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IT Systems Engineer
Location: Remote (U.S.-based)
Salary: $90-100k
Employment Type: Full-time, Exempt
Date Posted: 10-12-2026
ABOUT THE ROLE
The IT Systems Engineer provides hands-on administration and operational support for Clarvida's enterprise endpoint, Windows server, Microsoft 365, and Microsoft infrastructure environments. The role has a strong focus on endpoint lifecycle management through Microsoft Intune and SCCM/MECM, including configuration, application delivery, compliance, patching, automation, troubleshooting, and security, while also supporting Windows Server, Active Directory, Group Policy, Microsoft 365, and production operations as part of the Infrastructure Services team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Server and Microsoft Infrastructure
- Administer, maintain, and troubleshoot Windows Server systems, Active Directory, Group Policy, DNS, DHCP, file services, certificates, and related Microsoft infrastructure.
- Provision, configure, upgrade, monitor, patch, and decommission servers; troubleshoot operating-system, performance, storage, authentication, connectivity, and service issues.
- Support virtual server environments and use PowerShell or other automation to improve administration, consistency, reporting, and operational efficiency.
Enterprise Endpoint Management - Intune, SCCM/MECM and Microsoft 365
- Administer, maintain, and optimize Microsoft Intune and SCCM/MECM for enterprise endpoint management, including Windows device enrollment, provisioning, configuration profiles, compliance policies, device collections, inventory, and reporting.
- Build, test, deploy, and support applications, software packages, scripts, endpoint security configurations, and configuration baselines; manage deployment rings and phased rollouts across the endpoint environment.
- Manage the endpoint lifecycle from enrollment and configuration through ongoing health, patching, compliance, troubleshooting, and retirement; identify and remediate device, policy, deployment, and client-health issues.
- Support Microsoft 365 administrative functions as assigned, including user/service configuration, licensing, security and compliance settings, and troubleshooting.
Patch Management, Security and Compliance
- Administer WSUS and enterprise patch-management processes for Windows servers and endpoints, including testing, deployment rings, scheduling, maintenance windows, validation, exceptions, and remediation.
- Monitor endpoint health, patch status, configuration and security compliance, vulnerability remediation, and deployment success; maintain operational dashboards, compliance reporting, and audit evidence.
- Support server hardening and security configuration in coordination with Information Security and other infrastructure teams.
Operations and Collaboration
- Follow established Change Control procedures and participate in weekly Change Control meetings for endpoint, server, Microsoft 365, patching, configuration, and production changes.
- Participate in the Infrastructure Services Team on-call rotation supporting all Clarvida server environments, including incident response, troubleshooting, escalation, and service restoration.
- Maintain technical documentation, standards, procedures, and runbooks; collaborate with Systems Engineers and cross-functional IT teams to improve service reliability and operations.
SUPERVISORY RESPONSIBILITIES
This position has no direct supervisory responsibilities.
EDUCATION AND EXPERIENCE
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
- 7+ years of hands-on experience supporting enterprise Windows Server and Microsoft infrastructure in a production environment.
- Experience with enterprise endpoint management using Microsoft Intune and SCCM/MECM, including device configuration, application deployment, compliance, patching, reporting, and troubleshooting; experience with Windows Server, Active Directory, Group Policy, Microsoft 365, WSUS, and PowerShell.
- Experience with IT service management/ticketing systems; ServiceNow or similar ITSM experience preferred. Healthcare and distributed support environment experience preferred.
KNOWLEDGE, SKILLS AND ABILITIES
- Strong hands-on endpoint management and troubleshooting skills with Microsoft Intune and SCCM/MECM, including device enrollment, configuration profiles, compliance policies, application/software deployment, client health, inventory, reporting, and remediation.
- Working knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, Microsoft 365 administration, WSUS, virtualization, PowerShell, vulnerability remediation, and Microsoft infrastructure services.
- Ability to manage production maintenance, incidents, Change Control, documentation, competing priorities, and effective collaboration across technical teams.
- Microsoft 365 Certified: Endpoint Administrator Associate or equivalent certification is preferred; other relevant Microsoft Windows Server, Microsoft 365, Azure, Intune/Endpoint Manager, virtualization, ITIL, or infrastructure certifications are a plus.