IT Systems Engineer
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Summary
Runs day-to-day IT at Rinsed: helpdesk support, onboarding/offboarding, identity and access (Okta, Google Workspace), laptop fleet via MDM, and PCI DSS/SOC 2 compliance controls. Also leads company-wide AI enablement, builds internal AI tools and agents, and helps enforce AI governance.
As an IT Systems Engineer, you will play a key role in managing and securing the systems, access, and devices that keep our business running smoothly. You will be the go-to resource for employees who need technical help, work hands-on with our identity, device, and SaaS tools, and collaborate with cross-functional teams to design and implement solutions that align with our goals.
In this role, you’ll also have the opportunity to shape the future of IT, security, and AI practices within our organization, helping teams across the company work smarter with AI and contributing to the scalability and security of our systems.
What You’ll Be Doing
IT Operations
- Run day-to-day IT support for the company, triaging and resolving requests through our helpdesk channel and ticketing
- Own employee onboarding and offboarding, including account provisioning, access changes, and same-day deprovisioning
- Administer our core identity and productivity stack (Okta SSO/MFA/SCIM, Google Workspace, Slack, 1Password) and SaaS management tooling
- Manage the laptop fleet through MDM (Addigy), including encryption, patching, configuration, and device lifecycle
- Maintain the IT knowledge base so common questions get answered without a ticket
- Own relationships with IT vendors and keep SaaS spend and licenses tidy
Security and Compliance
- Execute and evidence IT controls for our PCI DSS Level 1 and SOC 2 programs, including access reviews, device compliance, and policy acknowledgments
- Keep compliance tooling (Oneleet) current and close out monitor findings on schedule
- Support security incident response, including device scans, account lockdowns, and evidence collection
- Help answer security questionnaires, cyber insurance applications, and vendor security reviews
- Support basic networking and DNS needs alongside Engineering
AI Enablement and Automation
- Lead hands-on AI enablement across the company: build training, run sessions and lunch and learns, and maintain a library of prompts and use cases by team
- Partner with teams like Customer Success, Sales, and Support to find high-value AI use cases and help them build quick wins
- Build and maintain internal AI-powered tools and agents (for example, support triage and first-reply drafting, internal Q&A, workflow automation) on our internal tooling platform
- Connect AI tools to company systems safely, managing connectors, permissions, and data access
- Help define and enforce AI governance: approved tools, acceptable use, data handling, and vendor review, in line with PCI and SOC 2 requirements
- Track adoption and impact so we know what’s actually saving people time
What You’ll Need to Succeed
Must-Haves:
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- Hands-on experience administering identity and access tools like Okta and Google Workspace
- Experience managing devices through an MDM
- Practical experience using AI tools like Claude or ChatGPT to get real work done, and a passion for helping others do the same
- Strong troubleshooting skills and the ability to resolve technical challenges independently
- Excellent communication and problem-solving skills, with a team-focused mindset
Nice-to-Haves
- Experience supporting compliance programs like PCI DSS or SOC 2, with the ability to contribute to security-focused projects
- Experience building automations or AI workflows using APIs, scripting, Zapier, or LLM tools
- Familiarity with tools like Addigy, Oneleet, Trelica, or Guru
- Experience with incident response or security tooling
- Foundational knowledge of networking concepts, including configuring and troubleshooting networks, VPNs, and basic firewall settings
The estimated annual cash salary for this role is $135,000 - $148,000, with an annual bonus component. This position is also eligible for incentive stock options, subject to the terms of applicable Rinsed plans. Rinsed provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as we factor in specific location when benchmarking compensation for most roles, (b) individual candidate skills and qualifications, and (c) individual candidate experience. We leverage current market data to determine compensation, and reserve the right to modify this information at any time, subject to applicable law.
