IT Systems Engineer

IT Systems Engineer

Company Overview

SpectronRx is a growing Contract Development and Manufacturing Organization (CDMO) headquartered in Indianapolis, Indiana, with production locations in South Bend, IN; Bunker Hill, IN; and Danbury, CT, and plans for additional future production facilities.

We are seeking an experienced IT Systems Engineer to join our team. The Systems Engineer will work closely with our IT team and business owners to support and advance the technology landscape of the company.

Essential Functions

Manage and maintain the current technical environment including Microsoft 365, SharePoint, Ubiquiti switches, APs, VPNs, printers, and Verkada access control.

Be responsive to employees’ break/fix problems.

Support various scientific equipment and software.

Deploy technology and systems that will help the company scale and enable growth.

Perform backup and recovery tests of mission-critical systems.

Recommend technology solutions while actively participating in company-wide IT initiatives.

Perform system upgrades in collaboration with external service providers as needed.

Collaborate with team members to standardize technologies and processes.

Work with hardware/software vendors to keep up with changes in hardware, software, bug fixes, and security vulnerabilities.

Maintain infrastructure standards documentation related to infrastructure systems design, configuration, support, and processes.

Diagnose and resolve complex configuration and troubleshooting issues within a multi-vendor infrastructure.

Provide operational escalation support for the company’s critical business systems.

Perform proactive health monitoring of critical business systems and technologies.

Remain current with emerging trends in technology.

Participate in scheduled or emergency after-hours and weekend support on occasion.

Perform other duties as assigned to fully meet the requirements of the position.

Knowledge, Skills, and Abilities

Physical Ability: Must be able to lift up to 50 pounds at a time.

Attention to Detail: Ability to accurately count, verify, and record data, document configurations, changes, and system records.

Active Listening: Giving full attention to instructions and communications, asking questions as appropriate.

Speaking: Talking to others to convey information effectively.

Time Management: Managing own time to prioritize tasks and meet deadlines.

Coordination: Adjusting actions in relation to others’ actions in a team environment.

Oral Comprehension: Ability to listen to and understand information and ideas presented through spoken words and sentences.

Written Comprehension: Ability to read and understand information and ideas presented in writing.

Basic Math Skills: Ability to count accurately and perform basic arithmetic for reconciliation.

Organizational Skills: Ability to maintain orderly areas, accurate records, asset inventories, and documentation.

Travel

Regular travel between SpectronRx sites is expected to be about 10% of the time.

Required Education and Experience

High school diploma or equivalent education required.

5+ years of experience in systems administration, IT infrastructure, or IT support.

Hands-on experience with Microsoft 365, SharePoint, Active Directory/Entra ID, endpoint management such as Intune, and network infrastructure including switches, wireless, VPN, and firewalls.

Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint, and Adobe Acrobat required.

Excellent customer service.

Excellent communication and organizational skills.

Strong technical aptitude and willingness to be a self-learner.

Excellent organizational skills and attention to detail.

Preferred Education and Experience

Familiarity with a manufacturing, production, or GMP-regulated pharmaceutical or production environment.

5+ years’ experience in an IT support systems or infrastructure role.

Experience with computer system validation (CSV) and compliance.

Bachelor’s degree in Information Technology or related experience.

Certifications in networking, SharePoint, Microsoft Office 365, security, and other related technologies.



Additional Requirements

Valid Indiana driver’s license.

Ability to pass a background check.

Intermittent periods of standing, walking, bending, and lifting when installing or servicing equipment.

Additional Information and Benefits

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodation during the interview process.

We are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state, or local law.

Note: SpectronRx is a CDMO. Supporting scientific equipment/software in a GMP environment means validated systems and data integrity requirements; this information is included so candidates can self-select appropriately.