IT Systems Executive (Airport/ DIP/Office hrs)
Summary
Provide IT systems support and troubleshooting for airport infrastructure, including mailbox migrations, health checks, and client issue resolution, with occasional physical tasks like mounting TVs.
Immediate 1 Year project assignment renewable for Singaporeans to join as IT Systems Executive X 3 at Changi Airport work location for our project expansion.
Open to Diploma in IT graduates with no prior work experience who are eager to learn on the job, comfortable working on ladders, able to carry non-commercial TVs for mounting and dismounting, and interested in working in an airport environment.
Ideal Candidate should possess 2-3yrs in IT systems support role, Trained or certified in Windows Server, UNIX/LINUX, VM and ITIL to apply this role.
Remuneration : Attractive Basic Salary + OT Pay + Completion Bonus + Monthly HP Claim 50 cap (Under Agency's Payroll)
Overview of job Function:
You are responsible to provide operational support to system infrastructure, support to the clients and resolution of technical issues.
Job Responsibilities
Production Support
- Provide technical support to customer
- Identify and escalate priority issues as per Client specifications, Process client Service Request, Redirect problems to appropriate resource
- Provide support on documentation including procedural documentation
- Provide troubleshooting and technical support via phone, web based tools and email
- Advise customers regarding the product's proper use and address specific user issues
- Act as a liaison between customers and Tier 2 support regarding problem escalation
- Provide client support and technical issue resolution via E-Mail and phone
- Perform mailbox migrations between Exchange systems as well as from other vendors to Exchange for customers in accordance to procedure, to ensure seamless transitions
- Perform health checks and monitor availability and functionality of the systems
- Provide operational support to system infrastructures
Job Requirements:
Min Diploma in IT Qualifications + 2 -3 yrs of IT Systems support work experience
Open to Local Diploma in IT graduate without work experience but positive & willing to learn.
Motivated individual with challenger spirit and leadership are strongly encouraged to apply.
Exceptional troubleshooting and customer-handling skills would be advantageous.
Proactive and responsive on all assigned tasks and incidents and follow up
Able to work on ladder & carry non-commercial TVs (for mounting & unmounting)
Able to be on 24 x 7 standby duties
Singaporeans to apply
EA License No: 09C4235 I EA Reg: R1103307 (Hong Mei Lin)