IT Tech Support Specialist | On-site | Santa Rita, Guam | Secret Clearance

The IT Technical Support Specialist will provide hands-on technical and administrative support to the NAVFAC Marianas Command Information Office (CIO3) in Guam. This position supports the continuous and efficient operation of enterprise IT systems, hardware, software, mobile devices, telecommunications, and helpdesk services.

The successful candidate will provide Tier 1 and Tier 2 technical support, troubleshoot hardware and software issues, support enterprise mobile devices, maintain IT asset records, and coordinate technology requirements between end users and NAVFAC IT teams. The position will also assist with technical documentation, telecommunications coordination, equipment deployment, and day-to-day CIO3 operational support.

Essential Duties and Responsibilities

• Provide Tier 1 and Tier 2 helpdesk support via telephone, email, Microsoft Teams, and enterprise ticketing systems.
• Troubleshoot and resolve hardware, software, peripheral, account, and local network connectivity issues.
• Install, configure, upgrade, and support computers, software applications, peripherals, and other end-user technologies.
• Provision, configure, secure, troubleshoot, and maintain enterprise mobile devices through Mobile Device Management (MDM) solutions.
• Support IT asset lifecycle management, including equipment receipt, inventory, tracking, deployment, movement, and disposal coordination.
• Provide telecommunications support for landlines, VoIP services, telephone requests, line drops, and command phone directories.
• Serve as an Information Technology Representative (ITR) and liaison between end users and CIO3 technical teams, escalating complex issues when necessary.
• Create and maintain SOPs, user guides, asset records, technical documentation, reports, and communications regarding outages and IT updates.
• Provide general technical and administrative support to the CIO3 IT Office and assist with other IT-related duties as assigned.