IT Technical Support

We are looking for an IT Technical Support professional who will provide technical assistance and Level 2 onsite support for retail Point-of-Sale (POS) systems.

Work Location: Onsite
Work Schedule: 6 Days a Week (Monday to Saturday)

Key Responsibilities:

• Provide technical support and assistance to employees and tenants.

• Deliver Level 2 onsite technical support for retail POS systems.

• Receive, record, process, and monitor incidents and service requests.

• Respond to technical concerns through phone calls, emails, and messages.

• Perform basic troubleshooting and identify technical issues through diagnostic techniques.

• Guide users through the problem-solving process.

• Troubleshoot common issues involving usernames, passwords, system navigation, and hardware and software verification.

• Escalate unresolved technical issues to the appropriate level of support.

• Provide accurate information and assistance regarding IT products and services.

• Collect and upload tenants' daily sales reports.

• Troubleshoot POS connectivity issues.

• Prepare Pre-Shift and End-of-Shift reports.

• Perform other IT support-related tasks as assigned, particularly those related to retail operations.

Qualifications

• Graduate of any IT-related course (Computer Science, Information Technology, Computer Engineering, or equivalent).

• With experience in IT Technical Support, Helpdesk, or Service Desk is an advantage.

• POS (Point-of-Sale) system experience, preferably in a retail environment, is an advantage.

• Knowledge of basic hardware, software, and network troubleshooting.

• Good communication and customer service skills.

• Ability to handle technical concerns and provide timely solutions.

• Willing to work onsite, six (6) days a week, from Monday to Saturday.

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