IT Technical Support / Customer Service Representative (HYBRID)
Summary
Provides first-line customer support for OrangeApps' products via phone, email, and chat — answering inquiries, troubleshooting and escalating issues, onboarding customers, and maintaining records. Hybrid role in Manila City suited to candidates with school administration, registrar, cashiering, or IT support backgrounds.
Salary: ₱18,000 – ₱25,000 per month
OrangeApps Inc. is seeking a customer-focused, proactive, and detail-oriented Customer Service Representative to join our growing team. The successful candidate will be responsible for assisting clients, addressing inquiries and concerns, and providing timely and effective support to ensure a positive customer experience.
Candidates with backgrounds in School Administration, School Registrar, School Cashiering, School IT Support, or other client-facing and administrative roles are highly encouraged to apply.
Key Responsibilities
Handle customer inquiries and concerns through phone calls, emails, chat, and other communication channels.
Provide accurate information and guidance regarding company products, services, and processes.
Assist customers in troubleshooting issues and resolving concerns, escalating complex cases when necessary.
Maintain accurate customer records, reports, and documentation.
Support customer onboarding, account management, and other administrative tasks.
Ensure timely, professional, and customer-focused service at all times.
Coordinate with internal departments to address customer concerns and ensure efficient issue resolution.
Qualifications
Bachelor's degree in any field.
At least 1 year of relevant work experience in Customer Service, Administrative Support, School Administration, Registrar, Cashiering, IT Support, or a related position.
Excellent verbal and written communication skills.
Strong problem-solving, organizational, and interpersonal skills.
Proficient in Microsoft Office and basic computer applications.
Ability to multitask, adapt, and work efficiently in a fast-paced environment.
Experience handling clients, students, parents, or customers is an advantage.
Preferred Backgrounds
Applicants with experience in any of the following positions are highly encouraged to apply:
School Administrator
School Registrar
School Cashier
School IT Support
Administrative Assistant
Front Desk Officer
Client Services Representative
Receptionist
What We Offer
Competitive Salary
HMO and Government-Mandated Benefits
Career Growth Opportunities
Training and Development Programs
Supportive Work Environment