IT Technical Support Team Leader
Summary
Manages and develops a 2nd Line IT Support team in Oxfordshire, overseeing daily operations, escalations and service improvement across on-premise and cloud infrastructure. Core stack is Microsoft-centric: Windows, Active Directory, Microsoft 365, Intune, Azure, Exchange, PowerShell, networking, VMware, with ITIL-based incident, change and release management. Salary up to £50,000.
IT Technical Support Team Leader - Oxfordshire - Up to £50,000
My client are seeking an experienced IT Technical Support Team Leader to manage and develop a 2nd Line IT Support team, overseeing day-to-day operations, workload management and escalations.
You will drive service improvements, ensure high standards of incident management, develop processes and documentation, and provide technical support for a broad IT infrastructure covering on-premise and cloud environments.
Key Requirements:
- Experience managing and developing a 2nd Line IT Support team.
- Strong technical knowledge of Microsoft technologies, including Windows, Active Directory, Microsoft 365, Intune and Azure.
- Experience with Exchange, PowerShell, networking and VMware.
- Understanding of ITIL, Incident, Change and Release Management.
- Strong troubleshooting, communication and stakeholder management skills.
- A proactive approach to service improvement, automation and team development.