IT Technical Support Technician

We are seeking a hands-on, detail-oriented IT Technical Support Technician to join our technology team. This role focuses on imaging and deploying computers, diagnosing hardware/software issues, installing and configuring applications, and supporting specialized construction software platforms such as Autodesk products (AutoCAD, Civil 3D, Revit, etc.), geospatial/survey solutions, as well as other industry tools. The ideal candidate thrives in a fast-paced environment, maintains high standards for accuracy, and ensures all equipment is properly tested before issuing to end users.

Salary: $75,000 - $100,000 DOE

Key Responsibilities

• Image, configure, and deploy: Image workstations and laptops for new hires and hardware refreshes, ensuring standardized builds, security baselines, and required software packages.
• Install, configure, update, and support software applications: Particular emphasis on construction and surveying tools (Autodesk suite, Leica software, related plugins, drivers, and licensing.
• Hardware Testing: Verify new computers software load matches request for non-standard software applications, security tools, drivers, and organization-specific configurations.
• Asset Management: Maintain accurate records of IT assets throughout their lifecycle (receiving → imaging → deployment → shipping/return).
• Troubleshooting: Perform basic diagnostics and repairs on hardware issues
• Deployment Support: Provide remote and on-site support, document issues and resolutions, and escalate complex problems to senior technicians or vendors when necessary.
• Documentation: Create and update knowledge-base articles, standard operating procedures, and imaging documentation.

Required Qualifications

• Proven experience imaging and deploying Windows computers (SCCM/ConfigMgr, Intune, or similar tools preferred)
• Strong troubleshooting skills across hardware, Windows OS, networking basics, and software installation/configuration.
• Hands-on experience installing and supporting software applications, including understanding of installers, dependencies, drivers, and licensing.
• Direct experience supporting construction or surveying applications such as Autodesk products and/or Leica software/hardware solutions,
• Solid customer-service orientation and the ability to communicate technical concepts clary to non-technical users.
• Ability to work independently.
• Ability to lift and move equipment up to 50 lbs.
• Excellent organizational skills and attention to detail.
• Valid driver’s license (if local deliveries are required).

Preferred Skills & Experience

• Familiarity with construction industry workflows (survey, CAD, BIM, or field data collection).
• CompTIA A+, Network +, or equivalent certifications.
• Experience with remote support tools, ticketing systems, and basic PowerShell or scripting for deployment tasks.
• Familiarity with shipping software (UPS, FedEx, DHL portals).

Personal Attributes

• Strong work ethic and ability to work independently.
• Customer-service mindset with clear communication skills.
• Help streamline processes and procedures.
• Ability to prioritize tasks and meet deadlines in a dynamic environment.
• High integrity when handling company assets.