IT Technical Writer

Job Description

• Prepare, develop, review, and maintain technical documentation for applications and information systems.

• Create and update application procedures, Standard Operating Procedures (SOPs), technical manuals, and operational guidelines.

• Document application architecture, application workflows, system processes, and application-related technical specifications.

• Gather technical information from developers, system analysts, application support teams, and other relevant stakeholders to ensure documentation accuracy and completeness.

• Translate complex technical information into clear, structured, and easy-to-understand documentation for technical and non-technical audiences.

• Ensure all technical documents comply with established documentation standards, formatting guidelines, and proper Indonesian language grammar and spelling conventions.

• Organize, maintain, and update technical documentation repositories to ensure document accessibility, consistency, and version control.

• Review existing technical documents and revise them to reflect application changes, system enhancements, and updated operational procedures.

• Prepare application workflow diagrams, process flowcharts, and supporting technical illustrations as required.

• Coordinate with relevant teams to validate technical information and obtain approval for completed documentation.

• Ensure all documents are delivered accurately and within the agreed timelines.

• Support continuous improvement of technical documentation standards, templates, and processes.

Job Requirements

• Minimum Diploma III (D3) in Information Technology, Computer Science, Information Systems, Technical Communication, or a related field.

• Good technical writing, documentation, and communication skills.

• Proficiency in documentation tools such as Microsoft Office, Google Docs, and other relevant documentation tools.

• Understanding of application procedures, application architecture, application workflows, and system processes.

• Ability to develop structured technical documents, including SOPs, technical manuals, application procedures, and workflow documentation.

• Ability to create application workflow diagrams, process flowcharts, and technical illustrations.

• Excellent Indonesian writing skills, with the ability to prepare clear, accurate, well-structured documents in accordance with proper Indonesian spelling and grammar conventions.

• Strong attention to detail, organizational skills, and the ability to maintain documentation accuracy and consistency.

• Ability to communicate effectively and collaborate with technical and non-technical stakeholders.

• Ability to manage multiple documentation tasks and meet established deadlines.

• Ability to learn independently and adapt to changes in application systems, technologies, and documentation standards.