IT Technician
Description
Conyers is a leading international law firm with a broad client base including FTSE 100 and Fortune 500 companies, international finance houses and asset managers. The firm advises on Bermuda, British Virgin Islands and Cayman Islands laws, from offices in those jurisdictions and in the key financial centres of Hong Kong, London and Singapore.
IT Technician
We are looking for a hands-on candidate to join our Hong Kong office. As the first point of contact for day-to-day IT support, work closely with lawyers and business services team, to resole technology issues quickly and effectively. This role will also provide day-to-day support to the IT Manager based in Hong Kong in the delivery, smooth operation of IT services and is confident communicating with users at all levels.
Key Responsibilities
Provide day-to-day Level 1 IT support and troubleshoot user issues.
Take ownership of issues through to resolution and keep users informed.
Support the IT Manager with the day-to-day operation and delivery of IT services in the Hong Kong office.
Set up workstations and provide IT support for new joiners.
Support hardware and software upgrades, deployments and user testing.
Maintain IT inventory, help-desk tickets and user documentation.
Work closely with the wider IT team and external service providers.
Assist with occasional after-hours maintenance and urgent support where required.
The Skills
Strong spoken English and Cantonese are essential.
Excellent communication and listening skills, with the ability to understand instructions and explain technical matters clearly.
Strong troubleshooting and logical problem-solving skills.
A proactive, patient and customer-focused approach.
Ability to work independently, take ownership and know when to escalate.
At least 3 years' relevant IT support/service desk experience.
Good knowledge of PC hardware, Microsoft Office, iOS and Android devices.
Experience with Cisco CUCM and Cisco Unity Connection Administration.
Experience in professional services is an advantage. Law-firm experience is welcome but not essential.