IT Technician
Posted
Summary
Onsite IT Technician in Greenwood, SC supporting onsite and remote employees with desktop, printer, network, and AV issues in a manufacturing environment. Day-to-day work spans Windows/O365 troubleshooting, PC setup and imaging, asset lifecycle and inventory management, and Active Directory account unlocks, with occasional after-hours or night shift work.
Job Description: IT Technician
Key Responsibilities
- Work on user reported cases to troubleshoot IT issues related to computers (desktop and laptops), printers, network and system.
- Ensure security and privacy of networks and computer systems.
- Perform preventive and corrective maintenance on computer equipment.
- Assist onsite and remote employees with their computer and software related issues.
- Software installation and basic network troubleshooting.
- Setup and Imaging computers.
- Support manufacturing IT equipment such as printers (laser and label).
- Support audio-visuals request or issues on events or meetings.
- Perform assets lifecycle for computers, printers and handhelds.
- Manages IT inventory.
- Unlock Windows AD user accounts.
- Require working after business hour or night shift (as and when required).
- Any other reasonable duties assigned by superior.
Qualifications and Skills
- Technical aptitude to learn and follow instructions.
- Problem solver and strong attention to detail.
- Hands on experience with diverse computer systems and networks.
- Ability to research solutions and work independently on tasks.
- Broad knowledge in Windows client/server network environment.
- Strong troubleshooting skills in Windows Operating System and O365 issues.
- Excellent diagnostic and problem-solving skills.
- Excellent communication and interpersonal skills.
- Demonstrated ability to work in teams and individually.
- Experiences working in Multi-National Company especially in production environment.
- IT Professional Certification as IT Technician