IT Technician

Salary: ₱24,000 – ₱30,000 per month

About the role

The IT Support Specialist is responsible for ensuring the smooth operation of the company's computer systems, networks, and IT infrastructure. This role provides advanced technical support, oversees IT processes, and assists employees in both on-site and remote setups.

Key responsibilities

• Provide prompt support for hardware, software, and network-related issues

• Diagnose and resolve complex PC, peripheral, and system performance problems

• Perform preventive maintenance to ensure all workstations remain fully operational

• Configure new PCs, install needed applications, and set up user accounts and email

• Install, configure, and troubleshoot Adobe Creative Cloud applications and productivity tools

• Develop, manage, and maintain LAN/Wi-Fi networks to ensure stable and optimal performance

• Manage and track tickets using the company's IT ticketing system

• Maintain an up-to-date inventory of all IT equipment, software licenses, and peripherals

• Lead and supervise junior IT staff, providing direction, training, and mentorship

• Create and maintain IT documentation, setup guides, and troubleshooting manuals

About you

• Proven experience as a Senior IT Technician, IT Support Specialist, Systems Administrator, or similar role

• Strong leadership skills with the ability to mentor and guide a technical team

• Excellent troubleshooting skills in hardware, software, and network environments

• Proficient in Windows OS, PC hardware, printers, peripherals, and basic network setup

• Familiarity with Adobe Creative Cloud and other creative or production software

• Strong understanding of computer hardware parts and compatibility

• Experience managing IT ticketing systems and asset inventories

• Excellent communication, customer service, and organizational skills

• Ability to work independently and efficiently in a fast-paced environment