IT Technician- Level II (MSP)
Posted
Summary
Level II IT technician at a managed service provider in West Hartford, CT, supporting client environments both on-premise and in the cloud: Windows Server, Office 365/Exchange, VMware/Hyper-V virtualization, backup/DR, and networking (VoIP, routing, firewalls). Day to day involves ticket-based troubleshooting, vendor coordination, and client documentation.
Job Description: We are seeking a highly skilled and experienced Level II Technician to join our dynamic team. The ideal candidate will have a strong background in IT support, troubleshooting, and customer service, with a focus on delivering timely and effective solutions to our clients.
Responsibilities:
- Design, implement and support on-premise and cloud infrastructure
- Provide support and troubleshooting to resolve technical issues for end users
- Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.
- Support of virtual environments including VMware and Hyper-V
- Support backup and disaster recovery solutions
- Configure, install, and support various network devices and services, including VoIP, WAN and LAN connectivity, routers, firewalls, & security
- Work with third-party carriers and vendors and other IT personnel for problem-resolution
- Communicate effectively with customers on ticket progress, impending changes, or outages, etc.
- Maintain strong client system documentation to include system reviews and recommendations
- Maintain daily documentation by entering time, expenses, and all work as service tickets in support systems
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field preferred.
- 3+ years of experience in a technical support role, preferably in a Managed Service Provider environment.
- Strong knowledge of networking concepts and technologies, including TCP/IP, DNS, DHCP, VLANs, routing, and switching.
- Experience with server administration, including Windows Server, Linux, Active Directory, and Group Policy.
- Familiarity with virtualization technologies such as VMware vSphere and Microsoft Hyper-V.
- Experience with Cisco, Meraki, Datto, Kaseya, VMware, Office 365, and Mac OS (a plus).
- AWS or Azure experience (a plus).
- Excellent troubleshooting skills and the ability to analyze and resolve complex technical issues.
- Strong communication and interpersonal skills, with the ability to interact effectively with clients and team members.
- Industry certifications such as CompTIA Network+, Microsoft Certified Systems Engineer (MCSE), or Cisco Certified Network Associate (CCNA) preferred.
Benefits:
- Competitive salary
- Health, dental, disability, life and vision insurance
- Retirement savings plan with company match
- Paid Holidays
- Paid time off
- Training, certifications and career development opportunities
- Career advancement opportunities