IT Technician

Job Title: IT Technician

Company: VM West, LLC

Location: Onsite/Hybrid

Employment Type: Full Time

Reports To: Chief Administrative Officer

Position Summary

The IT Technician is responsible for providing day-to-day technical support to employees and maintaining the organization’s technology equipment inventory and systems. This position will assist users with computers, tablets, mobile phones, email, software, and other technology-related needs while ensuring company technology assets are properly tracked, maintained, secured, and deployed. Including any/all applicable platforms and apps used by the company.

The ideal candidate is customer-service oriented, organized, dependable, and able to troubleshoot and resolve technical issues effectively while communicating with users of varying levels of technical experience.

Key Responsibilities

Technical Support

· Provide first-level technical support to employees for hardware, software, and technology-related issues.

· Liaison between IT MSP and employees.

· Troubleshoot and resolve issues involving desktop and laptop computers, tablets, mobile phones, printers, monitors, and other hardware.

· Assist employees with email setup, access, troubleshooting, and configuration.

· Support users with Microsoft 365 or other business applications as required.

· Set up, configure, and deploy computers, tablets, phones, and other technology equipment for new and existing employees.

· Assist with password resets, account access, connectivity, and basic network troubleshooting.

· Diagnose hardware and software problems and escalate complex issues when necessary.

· Provide remote and/or in-person technical assistance.

· Document support requests, troubleshooting steps, and resolutions.

· Provide basic training and guidance to employees on company technology and applications.

Asset Management

· Maintain an accurate inventory of company technology assets.

· Onboard and offboard IT equipment for employees and maintain accurate records of equipment assignment.

· Manage the lifecycle of IT assets from purchase and deployment through replacement, return, and disposal.

· Conduct periodic inventory audits to ensure asset records are accurate.

· Ensure retired equipment is properly prepared for disposal and that company data is protected.

Security & Maintenance

· Follow company IT security policies and procedures.

· Assist with keeping devices updated with required operating system and software updates.

· Help protect company devices and information by following appropriate security practices.

· Report suspected security issues, lost or stolen equipment, and unauthorized access promptly.

· Maintain confidentiality of company and employee information.