IT/Telecom Service Desk Coordinator & Field Technician Dispatcher
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NextGen | GTA: A Kelly Telecom Company IT/Telecom Service Desk Coordinator & Field Technician Dispatcher
Summary
Coordinates IT/telecom service desk operations in Greensboro, NC: managing support ticket workflows, scheduling and dispatching field technicians, and ensuring SLA compliance in a fast-paced IT, telecom, or managed services environment while balancing customer communication.
IT/Telecom Service Desk Coordinator & Field Technician Dispatcher Location: Greensboro, NC About the Role We are seeking an experienced IT/Telecom Service Desk Coordinator & Field Technician Dispatcher to support service delivery operations by managing ticket workflows, coordinating field technician schedules, and ensuring SLA compliance. This role is ideal for someone who thrives in a fast-paced IT, telecommunications, or managed services environment and enjoys balancing customer communication…