IT Trainer – IT Support & Troubleshooting
Salary: $2,900 – $3,900 per month
About the role
This is an instructor-led and hands-on IT troubleshooting training role. You will teach structured troubleshooting, problem analysis and root-cause identification to learners, demonstrating practical troubleshooting across Windows, computer hardware, software, printers and peripheral devices.
Key responsibilities
Conduct instructor-led and hands-on IT troubleshooting training
Teach structured troubleshooting, problem analysis and root-cause identification
Demonstrate troubleshooting of Windows, computer hardware, software, printers and peripheral devices
Guide learners through LAN, Wi-Fi and basic IP connectivity troubleshooting
Conduct practical troubleshooting of Microsoft 365 applications, including Outlook, Teams, Word, Excel and PowerPoint
Cover common browser, file-access, password, authentication and MFA issues
Guide learners in recognising phishing, suspicious emails and potential malware indicators
Facilitate practical troubleshooting scenarios and problem-solving exercises
Teach proper incident documentation and when to resolve or escalate issues to IT support
Provide clear technical explanations suitable for learners with limited technical backgrounds
About you
Diploma or Degree in Information Technology, Computer Science, Information Systems, Computer Engineering, Networking or related discipline
Relevant hands-on experience in IT support, desktop support, end-user support, technical support or IT systems
Good knowledge of Windows hardware and software troubleshooting
Practical knowledge of LAN, Wi-Fi and basic network/IP troubleshooting
Familiar with Microsoft 365, particularly Outlook, Teams, Word, Excel and PowerPoint
Understanding of common authentication, MFA and basic cybersecurity-related issues
Strong troubleshooting, analytical and problem-solving skills
Able to explain technical concepts clearly to non-technical users
Confident in conducting demonstrations and hands-on practical exercises
Good communication, presentation and facilitation skills