Italian Junior Tech Support in Szczecin

Reference: COPO

About Szczecin

Szczecin is called the “green city” because of its lush vegetation, beautiful parks and gardens, and surrounding forests and rivers. You can spend hours walking through Park Kasprowicza and Różanka Rose Garden or find the open spaces taking photos, having a picnic, or napping in the sunshine. And the best part of all was that tourists were far and few between!

About the job

We are a global contact center business, with more than 125,000 employees working from more than 150 locations in 31 countries around the world. Our clients are many of the most recognizable brands in the world, and our success is thanks to our people who manage billions of customer interactions every year.

Key responsibility:

• Handling customer calls/emails/chats and technical support
• Work in Salesforce (logging calls and answering emails)
• Independent research of information on various platforms
• Preparing escalations according to established procedures
• Following the rules and procedures
• Communicating with customers in a friendly and professional manner
• Participation in training and performing training/tests on the LMS platform
• Supporting the OMS platform
• Working with higher levers of support and reporting known issues
• Solving problems with difficult customers

Required Qualification

• C1 Italian + B2 English; both written and oral
• previous experience with troubleshooting equipment such as DSL routers/gateways, wireless routers, and access points, network adapters, multimedia networking products, VoIP products, print servers, and network storage (NAS) will be an advantage

What we offer

• Full-time employment contract
• Benefits (medical care, MyBenefit, and life insurance)
• The opportunity to gain valuable professional experience
• Great atmosphere in the team

Please submit your CV and Cover letter in English.

If you have any questions, feel free to get in contact with our recruiter!