Italian-Speaking Banking Customer Service Specialist – Lisbon
Posted
Description
Build Your Career in International Banking
We are looking for Italian-speaking Customer Support Specialists to join an international digital banking project in Lisbon, Portugal.
In this role, you will support customers with a wide range of banking-related questions and requests via phone, email, and chat. You will help customers efficiently resolve their issues while providing a professional, reliable, and high-quality customer experience.
This is a full-time, on-site position in Lisbon, with rotating shift schedules.
Your Role
Your main responsibilities include:
• Providing professional customer support via phone, email, and chat
• Resolving a wide range of customer and banking-related inquiries
• Taking responsibility for customer cases from initial contact to resolution
• Supporting customers in more complex banking-related cases
• Assisting in fraud-related inquiries and investigations
• Supporting dispute resolution, including chargeback-related cases
• Handling customer complaints professionally and fairly
• Identifying and supporting vulnerable customers when additional assistance is needed
• Following established procedures while using good judgment to find appropriate solutions
• Maintaining a high level of accuracy and attention to detail
• Building trust with customers through clear, empathetic, and professional communication
• Working collaboratively with colleagues to provide an excellent customer experience
What We Are Looking For
The ideal candidate has:
• Fluent Italian, both spoken and written
• Good command of English
• At least 1 year of professional experience in banking, financial services, or the insurance industry
• Excellent communication and customer service skills
• A professional, responsible, and customer-oriented attitude
• Confidence in handling complex client situations
• Strong listening and problem-solving skills
• Good attention to detail
• Ability to clearly communicate sensitive or complex information
• Resilience and ability to remain calm under pressure
• Ability to work independently and make sound decisions
• Proficiency in using computers and learning new systems and tools
• Availability to work full-time in Lisbon
Work Schedule
📅 Monday to Sunday – rotating shifts 24/7
• 40 hours per week
• 8 hours of work per day plus 1 hour lunch break
• Rotating shifts including nights, weekends, and holidays
Salary & Benefits
With Company Accommodation
• Total gross compensation in cash: €1,059.34/month
Without Company Accommodation
• Total gross compensation in cash: €1,391.83/month
🎁 Signing Bonus of €1,500
Additional benefits include:
• Portuguese employment contract with a foreseeable duration of 12 months
• Possibility of permanent employment after 2 years
• Health insurance from the first day of employment
• Christmas and holiday bonuses
• Meal allowance
• Company accommodation available for qualified candidates
• International and multicultural work environment
• Opportunity to develop professional experience in banking and financial services
• Career development opportunities
Location
📍 Lisbon, Portugal – 100% On-site
Candidates must be available to work from From our Lisbon office.
Apply Today!
If you speak fluent Italian, have at least one year of experience in banking, financial services or insurance, and are interested in developing your career in an international digital banking environment, we would like to hear from you.
Applications: ---@---
Please include your full name, phone number and personal email address so that our recruitment team can contact you about the next steps.
Data Protection & GDPR
By submitting your application, you consent, in accordance with Articles 6 and 7 of Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for current and future recruitment processes carried out by our company and our clients. You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent is withdrawn.
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We are looking for Italian-speaking Customer Support Specialists to join an international digital banking project in Lisbon, Portugal.
In this role, you will support customers with a wide range of banking-related questions and requests via phone, email, and chat. You will help customers efficiently resolve their issues while providing a professional, reliable, and high-quality customer experience.
This is a full-time, on-site position in Lisbon, with rotating shift schedules.
Your Role
Your main responsibilities include:
• Providing professional customer support via phone, email, and chat
• Resolving a wide range of customer and banking-related inquiries
• Taking responsibility for customer cases from initial contact to resolution
• Supporting customers in more complex banking-related cases
• Assisting in fraud-related inquiries and investigations
• Supporting dispute resolution, including chargeback-related cases
• Handling customer complaints professionally and fairly
• Identifying and supporting vulnerable customers when additional assistance is needed
• Following established procedures while using good judgment to find appropriate solutions
• Maintaining a high level of accuracy and attention to detail
• Building trust with customers through clear, empathetic, and professional communication
• Working collaboratively with colleagues to provide an excellent customer experience
What We Are Looking For
The ideal candidate has:
• Fluent Italian, both spoken and written
• Good command of English
• At least 1 year of professional experience in banking, financial services, or the insurance industry
• Excellent communication and customer service skills
• A professional, responsible, and customer-oriented attitude
• Confidence in handling complex client situations
• Strong listening and problem-solving skills
• Good attention to detail
• Ability to clearly communicate sensitive or complex information
• Resilience and ability to remain calm under pressure
• Ability to work independently and make sound decisions
• Proficiency in using computers and learning new systems and tools
• Availability to work full-time in Lisbon
Work Schedule
📅 Monday to Sunday – rotating shifts 24/7
• 40 hours per week
• 8 hours of work per day plus 1 hour lunch break
• Rotating shifts including nights, weekends, and holidays
Salary & Benefits
With Company Accommodation
• Total gross compensation in cash: €1,059.34/month
Without Company Accommodation
• Total gross compensation in cash: €1,391.83/month
🎁 Signing Bonus of €1,500
Additional benefits include:
• Portuguese employment contract with a foreseeable duration of 12 months
• Possibility of permanent employment after 2 years
• Health insurance from the first day of employment
• Christmas and holiday bonuses
• Meal allowance
• Company accommodation available for qualified candidates
• International and multicultural work environment
• Opportunity to develop professional experience in banking and financial services
• Career development opportunities
Location
📍 Lisbon, Portugal – 100% On-site
Candidates must be available to work from From our Lisbon office.
Apply Today!
If you speak fluent Italian, have at least one year of experience in banking, financial services or insurance, and are interested in developing your career in an international digital banking environment, we would like to hear from you.
Applications: ---@---
Please include your full name, phone number and personal email address so that our recruitment team can contact you about the next steps.
Data Protection & GDPR
By submitting your application, you consent, in accordance with Articles 6 and 7 of Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for current and future recruitment processes carried out by our company and our clients. You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent is withdrawn.
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net_empregos_1