Italian-Speaking Medical Device Customer Support Specialist - Porto Portugal,
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Description
Italian & English - Full-Time - On-Site - Healthcare Technology
Makes a Difference Through Technology and Customer Care!
Are you fluent in Italian and English, passionate about helping people, and interested in innovative healthcare technology?
We are recruiting a Medical Device Customer Support Specialist, fluent in Italian, to join an international healthcare technology project in Porto, Portugal.
In this position, you will support users of advanced diabetes management devices, helping them understand their products, resolve technical questions, and ensure reliable and empathetic assistance.
This is an opportunity to combine customer service and technology, contributing to a service that makes a significant difference in people's daily lives.
Your Role
As a Medical Device Customer Support Specialist, you will:
• Provide professional customer care and technical assistance to users of diabetes management devices.
• Respond to customer inquiries via phone, email, chat, and SMS.
• Help users resolve issues with medical devices and related accessories.
• Guide customers in the use of products and technical procedures.
• Manage customer orders, renewals, and related documentation.
• Provide accurate information, following established safety procedures and standards.
• Handle sensitive situations with patience, empathy, and professionalism.
• Maintain accurate customer records and ensure compliance with operational guidelines.
• Support customers in relevant European markets when necessary.
• Work collaboratively with colleagues to maintain excellent service quality.
What We Are Looking For
The ideal candidate has:
• Italian at C2 level, with excellent written and spoken communication skills.
• English at C1 level.
• Excellent customer service and interpersonal skills.
• Strong problem-solving and organizational skills.
• A patient, empathetic, and professional approach.
• Proficiency in using computers and digital communication tools.
• Ability to understand and communicate detailed technical information.
• Great attention to detail and accuracy.
• Ability to manage priorities and remain calm in challenging situations.
• Flexibility to work rotating shifts, including occasionally night shifts.
• Previous experience in healthcare, medical devices, or technical support is an advantage. Knowledge of diabetes management technology is also beneficial.
Work Schedule
• Monday to Sunday – rotating shifts
• Full-time position
• Rotating shifts in 24/7 operations
• Two rotating days off per week
• Night shifts between 10 PM and 7 AM may occasionally be required
• Candidates must be comfortable with full rotating shifts.
Salary & Benefits
Monthly Compensation
• Base salary: €1,000 gross/month, paid in 14 annual payments.
• Complexity bonus: €200 gross/month, paid in 11 months of the year.
• Meal allowance: €7.63 per eligible working day, equivalent to €167.86 for 22 working days, paid according to the project's allowance schedule.
Additional Benefits
• Portuguese employment contract, initially for 6 months.
• Meal allowance according to eligible working days.
• Opportunity to develop experience in international health technology support.
• Professional and multicultural work environment.
• Exposure to innovative medical devices and technical customer service processes.
• Base salary and complexity bonus have different annual payment schedules. Meal allowance is separate from gross salary, and the amount received depends on eligible working days.
Location:
Porto, Portugal – On-site
This is an office-based position in Porto.
Candidates must already reside in the Porto area or be willing to relocate.
Apply Now!
If you speak Italian and English, enjoy problem-solving, and want to work in an international health technology environment, we'd love to hear from you!
Send your CV to: ---@---
Please include:
• Your full name
• Your phone number
• Your personal email address
• Email subject: Italian Medical Device Customer Support – Porto
Data Protection & GDPR
Your personal information will be processed for recruitment and selection purposes in accordance with the General Data Protection Regulation (GDPR) and applicable data protection legislation.
Your information will only be shared with relevant recruitment partners when necessary and legally permitted.
net_empregos_1
Makes a Difference Through Technology and Customer Care!
Are you fluent in Italian and English, passionate about helping people, and interested in innovative healthcare technology?
We are recruiting a Medical Device Customer Support Specialist, fluent in Italian, to join an international healthcare technology project in Porto, Portugal.
In this position, you will support users of advanced diabetes management devices, helping them understand their products, resolve technical questions, and ensure reliable and empathetic assistance.
This is an opportunity to combine customer service and technology, contributing to a service that makes a significant difference in people's daily lives.
Your Role
As a Medical Device Customer Support Specialist, you will:
• Provide professional customer care and technical assistance to users of diabetes management devices.
• Respond to customer inquiries via phone, email, chat, and SMS.
• Help users resolve issues with medical devices and related accessories.
• Guide customers in the use of products and technical procedures.
• Manage customer orders, renewals, and related documentation.
• Provide accurate information, following established safety procedures and standards.
• Handle sensitive situations with patience, empathy, and professionalism.
• Maintain accurate customer records and ensure compliance with operational guidelines.
• Support customers in relevant European markets when necessary.
• Work collaboratively with colleagues to maintain excellent service quality.
What We Are Looking For
The ideal candidate has:
• Italian at C2 level, with excellent written and spoken communication skills.
• English at C1 level.
• Excellent customer service and interpersonal skills.
• Strong problem-solving and organizational skills.
• A patient, empathetic, and professional approach.
• Proficiency in using computers and digital communication tools.
• Ability to understand and communicate detailed technical information.
• Great attention to detail and accuracy.
• Ability to manage priorities and remain calm in challenging situations.
• Flexibility to work rotating shifts, including occasionally night shifts.
• Previous experience in healthcare, medical devices, or technical support is an advantage. Knowledge of diabetes management technology is also beneficial.
Work Schedule
• Monday to Sunday – rotating shifts
• Full-time position
• Rotating shifts in 24/7 operations
• Two rotating days off per week
• Night shifts between 10 PM and 7 AM may occasionally be required
• Candidates must be comfortable with full rotating shifts.
Salary & Benefits
Monthly Compensation
• Base salary: €1,000 gross/month, paid in 14 annual payments.
• Complexity bonus: €200 gross/month, paid in 11 months of the year.
• Meal allowance: €7.63 per eligible working day, equivalent to €167.86 for 22 working days, paid according to the project's allowance schedule.
Additional Benefits
• Portuguese employment contract, initially for 6 months.
• Meal allowance according to eligible working days.
• Opportunity to develop experience in international health technology support.
• Professional and multicultural work environment.
• Exposure to innovative medical devices and technical customer service processes.
• Base salary and complexity bonus have different annual payment schedules. Meal allowance is separate from gross salary, and the amount received depends on eligible working days.
Location:
Porto, Portugal – On-site
This is an office-based position in Porto.
Candidates must already reside in the Porto area or be willing to relocate.
Apply Now!
If you speak Italian and English, enjoy problem-solving, and want to work in an international health technology environment, we'd love to hear from you!
Send your CV to: ---@---
Please include:
• Your full name
• Your phone number
• Your personal email address
• Email subject: Italian Medical Device Customer Support – Porto
Data Protection & GDPR
Your personal information will be processed for recruitment and selection purposes in accordance with the General Data Protection Regulation (GDPR) and applicable data protection legislation.
Your information will only be shared with relevant recruitment partners when necessary and legally permitted.
net_empregos_1