Italian-Speaking Technical Support Specialist [329-000392-1]
Posted Updated
Description
Career Opportunity: Italian-Speaking Technical Support Specialist
Location: Lisbon (Hybrid or Full Remote)
Working Hours: Monday to Sunday, between 07:00 and 21:00 (rotational shifts)
Start Date: October 20 2026
Your Responsibilities:
Handle inbound phone calls, chats, and emails from Italian-speaking and
English-speaking customers.
Provide technical support (troubleshooting): diagnose issues, resolve problems,
and assist users.
Deliver high-quality customer service focused on satisfaction and quick resolution.
Identify customer needs, propose appropriate solutions, and ensure an excellent customer experience.
Contribute to the project's quality, satisfaction, and performance targets.
Profile Requirements:
Native or bilingual Italian (C2 level mandatory).
Good command of English (minimum B2).
Comfortable working in a contact-center environment with high call volumes.
Previous experience in technical support, user assistance, troubleshooting, or
customer service is a plus.
Empathy, strong communication skills, stress management, and a
customer-oriented mindset.
Confident using digital tools and able to follow procedures.
Salary Package & Working Conditions:
Base salary
Language bonus (Italian/English)
Performance bonus
Meal allowance
Flex-benefits
Attendance bonus
Paid training
Full IT equipment provided
Working Hours: Availability from Monday to Sunday, between 07:00 and 21:00 (rotational shifts)
Health Insurance: Multicare health insurance from the very first day
Remote Work Outside Portugal: After 6 months of employment, up to 3 months of remote work from any EU country
If you're looking for a new challenge in an international environment, this opportunity is for you - apply now!
Candidate-se aqui
Location: Lisbon (Hybrid or Full Remote)
Working Hours: Monday to Sunday, between 07:00 and 21:00 (rotational shifts)
Start Date: October 20 2026
Your Responsibilities:
Handle inbound phone calls, chats, and emails from Italian-speaking and
English-speaking customers.
Provide technical support (troubleshooting): diagnose issues, resolve problems,
and assist users.
Deliver high-quality customer service focused on satisfaction and quick resolution.
Identify customer needs, propose appropriate solutions, and ensure an excellent customer experience.
Contribute to the project's quality, satisfaction, and performance targets.
Profile Requirements:
Native or bilingual Italian (C2 level mandatory).
Good command of English (minimum B2).
Comfortable working in a contact-center environment with high call volumes.
Previous experience in technical support, user assistance, troubleshooting, or
customer service is a plus.
Empathy, strong communication skills, stress management, and a
customer-oriented mindset.
Confident using digital tools and able to follow procedures.
Salary Package & Working Conditions:
Base salary
Language bonus (Italian/English)
Performance bonus
Meal allowance
Flex-benefits
Attendance bonus
Paid training
Full IT equipment provided
Working Hours: Availability from Monday to Sunday, between 07:00 and 21:00 (rotational shifts)
Health Insurance: Multicare health insurance from the very first day
Remote Work Outside Portugal: After 6 months of employment, up to 3 months of remote work from any EU country
If you're looking for a new challenge in an international environment, this opportunity is for you - apply now!
Candidate-se aqui