ITOM/CMDB Admin
Summary
Administers IT Operations Management and the Configuration Management Database (a ServiceNow-style ITOM/CMDB stack): maintaining configuration data, building discovery patterns, implementing CSDM and service mapping, and troubleshooting ITOM module issues, with cloud exposure across AWS, Azure, or Google Cloud.
Position Details:
Role: ITOM/CMDB Admin
Location: Hyderabad, Telangana and Mumbai, Maharastra
Experience: 5+ years
Company: Safran Digit
Note: Discovery Certification is mandatory
Job Description:
Strong experience of configuration management (CMDB), Methods, and Processes.
Strong Knowledge on Import sets and Transform Maps.
Assist in the implementation of new ITOM solutions and enhancements.
Develop and maintain discovery patterns:
Create or customize the discovery patterns based on the requirement.
Knowledge on Service Graph connector
Troubleshoot and resolve technical issues:
Identify and resolve technical issues related to ITOM modules.
Cloud or virtualization experience :
Experience working with cloud technologies like AWS, Azure or google cloud
CSDM knowledge and experience:
In depth knowledge of CSDM data model with experience implementing and managing CSDM in our environment.
Experience on Service Mapping & Discovery.