Job Title: ITSM Process Analyst Duration: 6 months contract possibility to extend Location: (Hybrid) Minneapolis, Minnesota Overview This role is not a short-term contract and will be extended in 2027 based on skillset and deliverables. This role will strengthen service quality and advance process maturity across the enterprise. Core foundations that are already established include knowledge workflows, and a structured Change Advisory Board (CAB). The organization is currently beginning to impl…