Mental Health Technician

Summary

Setup and monitor daily TMS & Ketamine treatments for patients, completing all necessary treatment documentation and scheduling patients for daily treatments and weekly follow ups. This position is responsible for completion of all assigned daily database tasks. The position assists other staff, assists with research on TMS & Ketamine Therapy, and assists in marketing and social media projects, as needed. This position works between our locations as needed by the company.

Essential Duties

• Schedule calibration and IVP treatment series.
• Administer/oversee all IVP patient treatments and monitor for any medical concerns.
• Complete treatment reports and all required medical documentation for each treatment.
• Send physician referral letters for all assigned IVP patients.
• Closing treatment charts and entering outcomes.
• Post-treatment follow up calls to patients up to two years.

Duties

• Clock in and out to record work hours as required.
• Approve previous day’s timesheet daily after clocking in.
• Prepare, distribute and respond to all assigned office correspondence.
• Check voicemails throughout the day and answer/return phone calls to patients, doctors and insurance/billing companies, or allocate in database as appropriate.
• Create and respond to emails from patients, doctors, and insurance/billing companies, or allocate to appropriate coworkers in database.
• Complete personal daily tasks assigned in task database.
• Assist with creating patient charts and entering info into systems, as assigned.
• Treat patients based on the assigned by the Treatment Coordinator.
• Assess patients’ daily health status and engage them throughout treatment.
• Assure treatment maintains full contact and any patient problems are addressed immediately.
• Scheduled weekly/bi-weekly follow-up visits with their physician.
• Assure rating scales are provided to patients, as assigned.
• Monitor patient authorization status during treatment series.
• Complete reminder calls, as assigned.
• Assist with TMS & Ketamine appeals, as assigned.
• Assist with special projects as assigned, including clinical research, marketing projects, and social media outreach.
• Submit signed timesheet on 10th & 24th of each month, or as directed based on payroll cutoff.
• Provide weekly status reports and attend all staff meetings.
• Keep office supplies stocked / adding items to the supply order list when low.
• Keep the shared office areas clean of debris or messy paperwork.
• Attend employee training series sessions.
• Meet with supervisor monthly for ongoing training/support.

Measurement of Success

• An accurate timekeeping record; shows up at the work station on time and ready to work every day. Timesheets edited and approved by all assigned dates.
• Effectively responds to all office correspondence, voicemail and email within 4 business hours.
• Patient treatments are administered timely & accurately, and the physician is alerted to any changes/updates/concerns.
• Status reports are accurate and 100% attendance at all staff meetings.