Japanese - Customer Service Representative
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Description
- Effectively communicate with customers to understand their needs and demands in Japanese language
- Answer customer support tickets and calls in a professional manner
- Research required information using available resources
- Accurately manage and resolve customer issues
- Route calls to appropriate resource
- Case/Ticket documentation
- Adhere to standard operating procedures required by the process and organization
- Awareness of relevant service levels
- Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field.
- Required skill(s): Business Writing.
- Required language(s): English, Japanese
- At least 1 year(s) of working experience in the related field is required for this position.
- Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
- Fluent in Japanese and English (verbal and written)
- Open to native and non-native speakers
- Exceptional customer support skills
- With phone and email experience (email experience preferred)
- Self-motivated
- Excellent interpersonal skills
- Basic computer knowledge
- Aptitude for learning, understanding and conveying services to members
- Sound knowledge of telephone etiquette
- 10 Full-Time position(s) available.
Why Join Us
- 18% Night Differential
- HMO Coverage plus dependent coverage
- Convertible SL credits
- 12 VL, 12 SL and 5 EL
- Fun working environment and spacious office