Japanese-speaking Technical Support Specialist – Cloud Services – Athens
Summary
Tier 1 customer support for Japanese-speaking users of a leading cloud storage service, on-site in Athens: handling chat, calls and email about file sync, file restoration, account recovery and refunds. Requires Japanese C1+ and English B2+, working night shifts (02:00–11:00) Monday to Friday, with paths to Tier 2 roles.
Location: Athens, Greece (on-site)
Language: Japanese (C1+), English (B2+)
Schedule: Monday to Friday, night shifts 02:00–11:00 (to match customers' time zone)
Salary: attractive salary package with monthly productivity bonus and relocation benefits
About the role
Join the team supporting users of a leading cloud storage service. As a Tier 1 Customer Expert, you will be the first point of contact for Japanese-speaking users via chat, calls and email, helping them with technical and refund-related questions. You will be trained across all channels, with clear paths to grow into Tier 2 support or other specialised teams.
Responsibilities
- Support Japanese-speaking users via chat, calls and email
- Help users with file synchronisation between their devices and the cloud application
- Guide users through restoring deleted files
- Assist with account access, password changes and account recovery
- Process payment and refund requests and communicate outcomes clearly
Requirements
- Japanese at C1 level or higher
- English at B2 level for internal communication, training and tools
- Strong written communication skills
- Good PC skills and familiarity with cloud storage concepts
- Typing speed of at least 35 words per minute
- Ability to multitask effectively
- Previous customer service experience is preferred, but not essential
- Availability to work night shifts (02:00–11:00)
What we offer
- A competitive salary plus a monthly productivity bonus of up to 20%
- Training completion bonus
- Monthly accommodation bonus during the first year
- Relocation bonus after 6 months
- A flight ticket home for every 6 months of completed tenure
- 8-month contract, Monday to Friday, with weekends off
- Weekly well-being huddles and clear career progression paths
- Life in Athens, a vibrant capital with a rich history and warm hospitality
How to apply
Interested? Apply here or send your CV in English to maryna.bozhagora@cbtalents.org with the subject Japanese-speaking Technical Support – Athens.