技術服務助理 – Technical Support Assistance

客戶服務與案件管理
Customer Service & Ticket Management

• 客戶工單受理與追蹤
• 客戶問題初步回覆與轉介
• 客戶資料維護與管理
• 中英文電子郵件往來
• Receive and track customer support tickets.
• Provide first-line responses and escalate issues when necessary.
• Maintain and update customer information.
• Handle communication through Chinese and English emails.

技術支援協助
Technical Support Assistance

• 協助工程師進行設備出貨與建檔
• 協助設備測試與設定準備
• 整理設備安裝與維護紀錄
• 維護技術文件與知識庫
• Assist engineers with equipment preparation and shipment.
• Support equipment testing and configuration preparation.
• Organize installation and maintenance records.
• Maintain technical documentation and knowledge base materials.

行政與專案支援
Administrative & Project Support

• 客戶服務報告整理
• 專案進度追蹤與協調
• 跨部門溝通協作
• 主管交辦事項
• Prepare customer service reports.
• Track project progress and coordinate related activities.
• Work closely with cross-functional teams.
• Perform other duties assigned by supervisors.